Heidi Bush
Gulf Breeze,FL
Summary
Detail-oriented professional with extensive experience in customer-focused roles. Known for effective communication and problem-solving abilities, ensuring high standards of service and compliance in various fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Innisfree Hotels
Gulf Breeze, FL
04.2023 - Current
- Supervised daily restaurant operations to ensure seamless service and customer satisfaction.
- Scheduled employee shifts to maximize service coverage during peak hours.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ensured compliance with food safety regulations to uphold health standards.
- Maintained records of employee performance evaluations, attendance, and disciplinary actions.
- Guided subordinate employees on daily tasks to enhance overall team performance.
Limousine Chauffeur
Bay Limousine Svc
DeFuniak Springs, Florida
07.2022 - Current
- Provided safe and timely transportation for clients using luxury vehicles.
- Coordinated pick-up and drop-off schedules with clients and event planners to ensure seamless transportation experiences.
- Developed strong relationships with customers through excellent customer service skills.
- Provided an efficient, safe and courteous chauffeur service to clients.
- Greeted passengers and opened doors for them upon arrival at the limousine.
- Maintained clean and sanitized vehicles to enhance customer satisfaction and comfort.
- Provided riders with information about local attractions and restaurants to enhance their journey.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Franchise Owner/Customer Sales Representative
Brothers Gutters
Pensacola, Florida
01.2022 - 01.2025
- Coordinated scheduling of projects to optimize workflow and resource allocation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Guided customers in selecting optimal gutter solutions tailored to their specific needs.
- Provided product information and demonstrated features to enhance customer understanding.
- Developed strong relationships with clients to encourage repeat business opportunities.
- Assessed customer needs to recommend appropriate products or services.
- Negotiated prices and sales contracts.
- Developed detailed proposals for clients that clearly outlined products and services to facilitate informed decision-making.
Education
Bachelor of Science - Elementary/Middle School Education
Lakeland University
Plymouth, WI05-2002
Skills
- Problem-solving
- Transportation coordination
- Project scheduling
- Attention to detail
- Effective communication
- Customer focus
- Teamwork and collaboration
- Active listening
- Positive attitude
- Relationship building
- Team leadership
- Dependable and responsible
- Friendly, positive attitude
- Staff scheduling
Certification
- ServSafe
Timeline
Supervisor
Innisfree Hotels
04.2023 - Current
Limousine Chauffeur
Bay Limousine Svc
07.2022 - Current
Franchise Owner/Customer Sales Representative
Brothers Gutters
01.2022 - 01.2025
Bachelor of Science - Elementary/Middle School Education
Lakeland University