Heidi Cain
Beaverton
Summary
I've been a licensed pharmacy technician for over 20 years. I am a hard working and committed employee who you can always depend on. I strive to give the best customer service by building relationships with the patients. I’ve had many years of experience in typing, filling, and labeling prescriptions while also monitoring inventory. I have excellent phone skills while interacting with Dr. offices, patients, and insurance companies. I’m confident that I would be an asset to your company.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician Billing Specialist
Providence Specialty Pharmacy- Infusion
01.2023 - Current
- Accept referrals from hospitals and clinics
- Input patients' insurance information and demographics in EPIC
- Contact insurance companies to verify benefits and eligibility for patients
- Work and collaborate with nurses and hospital liaisons
- Confer with pharmacist about patients medications
- Draft patients' Financial Disclosures
- Work closely with nursing scheduler to get patients scheduled for home infusion
Pharmacy Technician
CVS Pharmacy
01.2005 - Current
- Create customer profile and input all of the patients information including allergies and insurance information
- Type and fill prescriptions accurately according to the pharmacist’s orders
- Inspect medications to make sure they are all in date. Pull expired drugs off shelves and dispose of per pharmacy guidelines
- Transmit claims to insurance for payment
- Answer and make phone calls to problem solve and fulfill patients’ requests
- Stocking vials and all pharmacy supplies.
- Maintain clean and organized pharmacy shelving and work areas
- Waiting on patients while showing them empathy and attentiveness
Education
High School Diploma -
Mt.Whitney High School
06.1985
Skills
- great customer service
- professional phone skills
- accurate typing
- proper filling and labeling of medications
- processing insurance
- maintaining inventory
- experienced in working with EPIC
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Team collaboration
Certifications and Licenses
Current Oregon State Pharmacy Technician License
T-0026706
Timeline
Pharmacy Technician Billing Specialist
Providence Specialty Pharmacy- Infusion
01.2023 - Current
Pharmacy Technician
CVS Pharmacy
01.2005 - Current
High School Diploma -
Mt.Whitney High School
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