Heidi Canfield

Work History

Stanley Municipal Court/City of Stanley

05.2024 - 10.2024

Boosted public satisfaction by providing exceptional customer service to individuals seeking information or assistance with municipal court matters.
Expedited post-hearing processes by swiftly updating court records to reflect case outcomes and any resulting actions, such as fines, penalties, or other consequences.
Contributed to the continuous improvement of court operations by identifying areas needing attention and implementing procedural changes as necessary.
Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Assisted court in scheduling hearings, meetings and other events to support seamless operations.
Reduced data entry errors by implementing a rigorous review system for all entered information in the court''s electronic database.
Improved court efficiency by accurately maintaining and updating case files and dockets.
Maintained strict confidentiality regarding sensitive case information in accordance with applicable laws and ethical standards.

Versa Integrity/Acuren Inspection

05.2021 - 02.2024

Managed multiple projects simultaneously while adhering to strict deadlines and budgets, ensuring timely completion of objectives without compromising quality standards.
Facilitated training sessions for staff on required safety training, boosting team competency and reducing downtime.
Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
Developed and maintained documentation for all fleet operations to meet regulatory standards.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Reserved airline, car and hotel tickets for employees.

ND Guarantee and Title Co.

05.2020 - 05.2021

Edited and proofread materials to ensure clarity and coherence in final submissions.
Developed strong relationships with county officials, facilitating quicker access to essential information on public records.
Ensured accuracy in title abstracts by meticulously reviewing property documents and identifying potential discrepancies.
Analyzed chain of title documents, identifying gaps in ownership history that could impact future sales or developments.

Sun Well Service

03.2019 - 04.2020

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Papineau Insurnace

10.2013 - 03.2019

Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Maintained high standards of customer service by building relationships with clients.
Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Prepared and reviewed insurance applications to verify compliance with regulations.
Built relationships with clients using active listening and issue resolution to provide excellent service.