Samantha Concannon

• Processed court documents and maintained accurate case files for efficient record management.
• Coordinated scheduling of court hearings, ensuring timely notifications to all parties involved.
• Acted as liaison between the public and court officials, addressing inquiries and providing assistance with filings.
• Maintained strict confidentiality regarding sensitive case information in accordance with applicable laws and ethical standards.
• Boosted public satisfaction by providing exceptional customer service to individuals seeking information or assistance with municipal court matters.

• Maintained up-to-date knowledge of local codes and regulations to provide accurate guidance to applicants and colleagues.
• Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
• Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
• Contributed to overall departmental improvement by suggesting new strategies for increased efficiency and effectiveness in the permitting process.
• Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
• Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

• Organized database in regards to conservation fines and certifications
• Communicated with the public to answer any questions dealing with conservation protocol
• Wrote up and signed off on conservation fines
• Worked through newly implemented programs to refine data

• Organized physical records including: plumber certification and annual test reports
• Managed the Field Quality customer assistance email account and set up dispatchers to assist customers
• Addressed customers complaints and concerns with their water service
• Operated programs Tokay and Cayenta to properly file annual test reports and certifications
• Aided in moving fireline administration to the field quality department

• Completed Industrial Pretreatment Program reports to identify areas of required inspections
• Performed inspections for violations of environmental regulations
• Organized existing paper documents in a computerized database
• Refined procedure documentation and trained staff on the proper input of data for successful results reporting

Streamlined organization of records and musical data for efficient retrieval.

• Created a feature class of lakes and ponds within Pinellas County
• Collected samples out in the field for testing

• Personalized customer service guidelines and performance measures specific to branch.
• Delivered exceptional customer service, leading to positive reviews and referrals.