Heidi Cangiamalla
Summary
Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and collaborates well with coworkers and supervisors. Makes quick and quality customer service and business decisions within fast-paced, a high-volume environment.
Overview
9
9
years of professional experience
Work History
Server
Tom’s Depot
Los Altos, California
09.2024 - Current
- Delivered attentive service to guests in fast-paced dining environment, enhancing overall guest experience.
- Coordinated with kitchen staff to ensure timely meal delivery, contributing to efficient service flow.
- Ensured cleanliness and organization of dining area throughout shifts, promoting a welcoming atmosphere.
Server
Meso Mediterranean
San Jose, USA
05.2022 - 06.2024
- Maintained in-depth knowledge of menu items, enhancing guest experience through informed recommendations
- Recommended wine and food pairings that highlighted high-margin options, increasing sales opportunities
- Ensured all dietary restrictions of guests were adhered to and guided guests to menu items that met their diet
- Ensured adherence to dietary restrictions, guiding guests to suitable menu items, fostering satisfaction and loyalty
Server
Rock Bottom
Campbell, USA
10.2021 - 04.2022
- Greeted guests promptly, shared daily specials, and collected drink orders to enhance guest experience.
- Assisted guests with making menu choices and took note of special requests.
- Assisted guests with menu selections and noted special requests to ensure satisfaction.
- Managed multiple tables simultaneously while maintaining high service quality.
CNA
Joyce Paterson
Saratoga, USA
11.2017 - 08.2020
Education
CNA - Medical Assisting
South Bay School of Nursing
Santa Clara, CACulinary - Baking And Pastry Arts
San Francisco Culinary Academy
San Francisco, CAAssociate Of Applied Arts -
De Anza College
Cupertino, CASkills
- Guest Engagement
- Menu knowledge
- Wine Pairings
- Food Delivery
- Order Management
- POS operation
- Safe Food Handling
- Strong Work Ethic
Timeline
Server
Tom’s Depot
09.2024 - Current
Server
Meso Mediterranean
05.2022 - 06.2024
Server
Rock Bottom
10.2021 - 04.2022
CNA
Joyce Paterson
11.2017 - 08.2020
CNA - Medical Assisting
South Bay School of Nursing
Culinary - Baking And Pastry Arts
San Francisco Culinary Academy
Associate Of Applied Arts -
De Anza College