Heidi Cannon
St Joseph,MO
Summary
Compassionate Medical Social Work Professional experienced in patient advocacy and care coordination. Delivered critical support services that enhanced patient outcomes through effective crisis intervention and resource management. Collaborated with healthcare teams to implement comprehensive care plans addressing both medical and psychosocial needs.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Inpatient Medical Social Worker
Mosaic Life Care Hospital
Saint Joseph, MO
04.2025 - Current
- Coordinated safe discharge plans for patients, ensuring continuity of care and support
- Educate patients regarding their options for discharge
- Provide appropriate resources to patients
- Made referrals to Children’s Division and Department of Health and Senior Services
- Participate in creating safety plans for patients
- Participate in the Abuse and Neglect committee at Mosaic
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Member of multiple committees to help improve department process.
- Member of the Care Management Shared Governance Committee
- Mentored junior social workers in case management best practices.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient services.
Palliative Care Social Worker
Mosaic Life Care
St. Joseph, MO
08.2021 - 04.2025
- Supported patients and families during the transition to hospice services for end-of-life care.
- Provide emotional support to patients and their families.
- Facilitated Goals of Care conversations to align patient care with individual values and preferences
- Complete Durable Power of Attorney's, Advanced Directives, and Out of Hospital DNR’s
- Scheduled and facilitated family meetings.
- Provided emotional support and counseling to patients and families navigating end-of-life decisions and grief.
- Assisted in the facilitation of discharge plans by coordinating with medical staff.
- Facilitated comprehensive psychosocial assessments for patients and families facing advanced illness challenges.
- Developed individualized care plans in collaboration with interdisciplinary teams to enhance patient well-being.
- Educated healthcare staff on palliative care principles to improve patient-centered communication strategies.
- Implemented process improvements that streamlined case management workflows, increasing service efficiency across departments.
- Enhanced patient quality of life by providing compassionate palliative care and emotional support.
- Served as a liaison between patients, their families, and healthcare providers to promote open communication and shared decision making.
Inpatient Medical Social Worker
Mosaic Life Care
St Joseph, MO
10.2016 - 08.2021
- Coordinated safe discharge plans for patients, ensuring continuity of care and support
- Coordinated discharge planning meetings with healthcare team to ensure smooth transitions for patients.
- Educate patients regarding their options for discharge
- Provide appropriate resources to patients
- Made referrals to Children’s Division and Department of Health and Senior Services
- Participate in creating safety plans for patients
- Provide emotional support to families of patients in the ER during traumas
- Participate in the Abuse and Neglect committee at Mosaic
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Completed Needs Assessments
- Assisted Director with updating care management standards.
- Assisted Director with updating the Orientation Manual for new hires.
- Served as a preceptor for care management trainees, providing guidance and support during their onboarding.
- Member of the Care Management Shared Governance Committee
- Mentored junior social workers in case management best practices.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient services.
Family Service Coordinator
KVC Behavioral Healthcare
Leavenworth, KS
07.2013 - 10.2016
- Provide ongoing case management for the foster family
- Maintain an ongoing case load of up to 2 families and other children assigned in foster care
- Train foster families in trauma training (30 hours per class)
- Attend case plans, treatment plan and other meetings for the case
- Identified and connected families with mental health resources
- Complete home safety walk through for licensure
- Facilitate access to outside resources for families to support their unique challenges
- Evaluate families for crisis intervention needs and provide appropriate referrals
- Participated in KVC Human Trafficking Task Force meetings to address and combat human trafficking issues.
Education
Master’s Degree - Social Work
Park University
Parkville, MO01-2020
Bachelor’s Degree - Social Work
Missouri Western State University
St. Joseph, MO01-2013
Skills
- Patient Advocacy
- Palliative Care
- Patient Discharge Planning
- Foster family case management
- Familiarity with Trauma and its effects
- Crisis Intervention
- Experience working with families, young adults, and children
- Trauma-informed Care
- Group facilitation skills
- Relationship building
- Sound judgment
- Collaborative team member
- Self-motivated
- Family and youth experience
- Work ethic
- Crisis intervention experience
Certification
Certified Trauma and Resilience Practitioner (CTRP)
Timeline
Inpatient Medical Social Worker
Mosaic Life Care Hospital
04.2025 - Current
Palliative Care Social Worker
Mosaic Life Care
08.2021 - 04.2025
Inpatient Medical Social Worker
Mosaic Life Care
10.2016 - 08.2021
Family Service Coordinator
KVC Behavioral Healthcare
07.2013 - 10.2016
Bachelor’s Degree - Social Work
Missouri Western State University
Master’s Degree - Social Work
Park University
More Work Experience upon Request
More Work Experience upon Request