Heidi Casel
Jamestown,NY
Summary
Customer service representative with 15 years of experience in resolving inquiries and improving customer satisfaction. Proven ability in active listening and quality assurance. Expertise in building lasting customer relationships through effective communication and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
data listing the connection
Jamestown, NY
04.2010 - Current
- Resolved customer complaints with professionalism and empathy to ensure satisfaction.
- Provided timely customer service to address inquiries and issues effectively.
- Answered customer inquiries, delivering accurate information on products and services.
- Promoted high customer satisfaction through knowledgeable and friendly assistance.
- Developed strong relationships with customers to foster repeat business.
- Cultivated personalized support to enhance customer loyalty and engagement.
Factory Worker
ITA
Jamestown, NY
04.2003 - 08.2005
- Operated machinery to assemble products with high efficiency and accuracy.
- Conducted quality assurance inspections on products prior to packaging and shipping.
Customer Service Representative
Tim Hortons
Jamestown, NY
11.2001 - 03.2002
- Facilitated menu selections and addressed product inquiries for customers.
- Maintained cleanliness and organization in dining and service areas.
- Processed customer orders with efficiency and accuracy at the register.
- Resolved customer complaints with empathy and professionalism.
Owner
Fairgreen Corners
Lakewood, NY
05.1988 - 08.2000
- Implemented visual merchandising techniques to enhance product displays.
- Supervised staff to ensure exceptional customer service.
- Managed inventory while streamlining product ordering processes.
- Oversaw worker performance to improve productivity and achieve cost savings.
Education
Some College (No Degree) - Business
Jamestown Community Collage
Jamestown, NYSkills
- Customer relationship management
- Conflict resolution
- Product expertise
- Inquiry handling
- Quality assurance
- Process optimization
- Effective communication
- Active listening
- Problem solving
- Rapport building
Accomplishments
15 year award
Timeline
Customer Service Representative
data listing the connection
04.2010 - Current
Factory Worker
ITA
04.2003 - 08.2005
Customer Service Representative
Tim Hortons
11.2001 - 03.2002
Owner
Fairgreen Corners
05.1988 - 08.2000
Some College (No Degree) - Business
Jamestown Community Collage