Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Chase

Alto,TX

Summary

Seasoned Operations Manager with a proven track record at Amazon, enhancing operational efficiency and team performance. Expert in project planning and customer service, demonstrating exceptional problem-solving and team-building skills. Achieved significant improvements in process flows and safety compliance, showcasing a confident approach to leadership and operational excellence.

Overview

7
7
years of professional experience

Work History

Operations Manager

Amazon
Portland, OR
11.2019 - 10.2023
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Shift Lead

Warehouse 23'
Vancouver, WA
07.2016 - 02.2020
  • Created weekly staff schedules to ensure adequate coverage.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Identified opportunities for operational improvements and communicated them to management.
  • Handled cash register transactions accurately while providing excellent customer service.

Education

High School Diploma -

Woodland High School
Woodland, WA
06-2006

Skills

  • 7 years of working in high-pressure environments
  • Project planning and development
  • Process flows
  • 15 years of Customer service
  • Problem-solving abilities
  • Team building
  • Performance reviewing

Timeline

Operations Manager

Amazon
11.2019 - 10.2023

Shift Lead

Warehouse 23'
07.2016 - 02.2020

High School Diploma -

Woodland High School

Similar Profiles

CREATE PROFILE
Heidi Chase