Open To Work
Heidi Croom
Bonnie N Clydes
Denver,CO
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Delivery DriverBlackjack DealerBartender
Work Type
Full Time
Location Preference
On-Site
Location:
Denver, CO
Open to relocation:
Yes
Important To Me
4-day work week
15
years of professional experience
Dynamic bartender with a proven track record at Bonnie N Clydes, excelling in customer service and innovative cocktail creation. Recognized for enhancing guest satisfaction and driving sales through creative drink specials. Highly reliable team player with strong multitasking abilities and a commitment to cleanliness and hygiene in fast-paced environments.
Work History
Bartender
5 Years 8 Months- Prepared and served a variety of cocktails, ensuring consistency and quality in every beverage.
- Managed inventory levels, restocking supplies to maintain efficient bar operations.
- Provided exceptional customer service, fostering positive experiences for patrons.
- Collaborated with kitchen staff to coordinate food and drink pairings effectively.
- Maintained cleanliness and organization of bar area, adhering to health standards.
- Trained new bartenders on drink recipes and customer service protocols.
- Developed creative cocktail specials that increased customer engagement and sales.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
1 Year 4 Months- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Crafted innovative cocktails, utilizing fresh ingredients and unique flavor profiles.
- Managed bar inventory efficiently, ensuring availability of high-demand products.
- Trained new staff on bartending techniques and operational best practices.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Implemented efficient workflow processes, reducing drink preparation time during peak hours.
- Developed promotional drink specials that increased sales and attracted new patrons.
- Collaborated with kitchen staff to align beverage offerings with menu items for events.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Delivery Driver
2 Years 3 Months- Monitored delivery schedules to ensure timely arrival of products at customer locations.
- Operated company vehicles safely while adhering to traffic regulations and safety protocols.
- Assisted in loading and unloading tires, ensuring proper handling to prevent damage.
- Maintained accurate delivery logs and records for inventory management purposes.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Collaborated with team members to optimize routes and enhance delivery efficiency.
- Conducted routine vehicle inspections, reporting maintenance needs to ensure operational readiness.
- Trained new drivers on best practices for safe driving and effective delivery processes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Blackjack Dealer
4 Years 9 Months- Dealt blackjack games efficiently, ensuring adherence to house rules and regulations.
- Managed player interactions, fostering a welcoming atmosphere and enhancing customer experience.
- Monitored game integrity, detecting irregularities and preventing potential cheating incidents.
- Trained new dealers on game procedures, promoting consistency in gameplay and service quality.
- Handled cash transactions accurately, balancing tables at the end of shifts without discrepancies.
- Collaborated with pit bosses to maintain optimal gaming operations during peak hours.
- Implemented strategies to enhance player engagement and retention through interactive gaming experiences.
- Conducted thorough game reviews, identifying areas for process improvement to boost efficiency and satisfaction.
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Handled Number cash out and buy in transactions each night.
- Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
- Collaborated closely with surveillance staff to identify suspicious activity or irregularities in play patterns at the table.
- Recognized potential security risks promptly, notifying appropriate personnel to maintain a safe environment for all guests.
- Dealt cards and winnings to customers.
- Increased customer satisfaction ratings through attentive service that catered to individual preferences regarding gameplay style or betting habits.
- Provided an enjoyable gaming experience for patrons through clear communication of game rules and procedures.
- Promoted VIP cards and packages to returning customers and new ones.
- Promoted responsible gaming practices among players, including monitoring signs of problem gambling behavior.
- Improved game flow with consistent attention to detail when dealing cards, paying bets, or collecting losses from players.
- Inspected, shuffled, and delivered cards to guests in play at gaming table.
Education
High School Diploma
Skills
Customer service
Strong multitasking
Highly reliable
Team player attitude
Outgoing personality
Cleanliness and hygiene
Customer service expertise
Complex Problem-solving
Payment processing
Handling difficult customers
Cash register operation
Menu memorization
Memory retention
Hospitality service expertise
Service-oriented mindset
Professional appearance
Suggestive selling
Alcohol awareness
Timeline
Bartender
Bonnie N Clydes
05.2020 - 01.2026Read More
Bartender
Mgms
09.2018 - 01.2020Read More
Delivery Driver
A & E Tire
05.2016 - 08.2018Read More
Blackjack Dealer
Monarch Casino & Resort
01.2011 - 10.2015Read More
Skyview High
High School Diploma
Read More