Heidi Davis
Eureka,UT
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Payson Market, adept at insurance reconciliation and problem-solving. Proven track record in managing high-volume prescription filling while ensuring FDA compliance and quality assurance. Skilled in customer service, effectively addressing inquiries and enhancing patient satisfaction through efficient medication dispensing and support.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Macey's Pharmacy #1368
06.2020 - Current
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Pharmacy Technician
Payson Market
05.1997 - 06.2020
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Education
High School Diploma -
Tintic High School
Eureka, UTSkills
- Insurance reconciliation
- FDA compliance
- Drug utilization review
- Proper labeling
- Billing support
- Pharmacy and customer records management
- Quality assurance and control
- HIPAA
- Drug inventory control
- Insurance billing
- Manual and automated medication dispensing
- Ordering and stocking medications
- Labeling prescriptions
- Prescription filling
- Problem-solving skills
- OTC recommendations
- Insurance verification
- Medication labels
- Troubleshooting malfunctioning equipment
- Interpreting orders
- Stocking shelves
- Medicare and medicaid process
- Secure storage of medications
- Answering customer questions
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Macey's Pharmacy #1368
06.2020 - Current
Certified Pharmacy Technician
Payson Market
05.1997 - 06.2020
High School Diploma -
Tintic High School