Heidi Dolan
Glen Oaks,NY
Summary
- Detail-oriented customer service representative handling high call volumes in fast-paced environments. Skillful in researching issues, updating accounts and processing new transactions. Excellent research and conflict management abilities. Accurate Recordkeeping
- Proficiency in Microsoft Office and G Suite
- Multi-Line Telephone Systems
- Invoice Preparation and Processing
- Inbound and Outbound Calling
- Upselling Products and Services
- Customer Account Management
- Efficient and Detail-Oriented
- Sales Development Representative Selectquote, 2023 - Current Maintained strong knowledge of company offerings, competitor products, and market positioning.
- Sent personalized emails and made outbound calls to targeted prospects.
- Researched targeted customers within prospective accounts to build instant rapport.
- Exceeded sales objectives to capture new leads and customers.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Handled stressful situations professionally and multitasked with ease.
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
19
19
years of professional experience
Work History
Sales Development Representative
Selectquote
2023.01 - Current
- Maintained strong knowledge of company offerings, competitor products, and market positioning
- Sent personalized emails and made outbound calls to targeted prospects
- Researched targeted customers within prospective accounts to build instant rapport
- Exceeded sales objectives to capture new leads and customers
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Handled stressful situations professionally and multitasked with ease.
Inside Sales Representative
Rest Easy Pest Control
Glen Cove , NY
2023.08 - 2024.03
- Cross-sold additional products or services based on customer needs.
- Conducted outbound calls to existing clients to upsell products or services.
- Set individual sales targets with sales team, aligning with company objectives.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
Inbound Sales Representative
Spectrum
2020.01 - 2022.01
- Connected with customers effectively through high-energy and upbeat sales and conversational tactics
- Converted minimum of [Number]% of first-time calls to sales
- Overcame customer objections with strategic tools and persuasive negotiation
- Surpassed targets consistently by demonstrating comprehensive knowledge of sales techniques and strategies with every call
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Navigated multiple computer systems and utilized search tools to find information.
Accounts Receivable Specialist
Temp Agency
2010.01 - 2019.01
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Receptionist
WESTCHESTER COUNTY CENTER
2005.01 - 2007.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Education
Bachelor of Science - Accounting And Taxation
Mercy College
05.2010
Skills
- Accurate Recordkeeping
- Proficiency in Microsoft Office and G Suite
- Multi-Line Telephone Systems
- Invoice Preparation and Processing
- Inbound and Outbound Calling
- Upselling Products and Services
- Customer Account Management
- Efficient and Detail-Oriented
- Sales Development Representative
Timeline
Inside Sales Representative
Rest Easy Pest Control
2023.08 - 2024.03
Sales Development Representative
Selectquote
2023.01 - Current
Inbound Sales Representative
Spectrum
2020.01 - 2022.01
Accounts Receivable Specialist
Temp Agency
2010.01 - 2019.01
Receptionist
WESTCHESTER COUNTY CENTER
2005.01 - 2007.01
Bachelor of Science - Accounting And Taxation
Mercy College
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