Heidi Duarte
Killeen,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
American National Insurance Company
01.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
AutoNation Toyota
03.2021 - 01.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
High School Diploma -
C E Ellison High School
Killeen, TX06.2021
Skills
- Customer Consulting
- Conflict Resolution
- Research
- Report Preparation
- Understanding Customer Needs
- Investigate Claims
- Sales Expertise
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
American National Insurance Company
01.2022 - 03.2023
Sales Representative
AutoNation Toyota
03.2021 - 01.2022
High School Diploma -
C E Ellison High School
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