Heidi Ebben
NEW BERLIN,WI
Summary
Skilled administrative professional with a strong background in special education support and administrative functions. Recognized for enhancing office efficiency through meticulous documentation and effective communication, while fostering collaboration among staff and parents to support student success. A resourceful problem solver dedicated to continuous improvement. Adept at maintaining accurate records. Known for adapting to evolving needs to achieve organizational goals. Reliable and efficient, with expertise in using office software, maintaining confidentiality, and providing exceptional support to staff and parents.
Overview
28
28
years of professional experience
Work History
Special Education Administrative Assistant
School District of Menomonee Falls
Menomonee Falls, WI
05.2023 - Current
- Manage documentation of student IEPs and ensure compliance with state regulations.
- Continually update and improve processes to enhance operations within our department.
- Spearheaded transitioning our department to a paperless, digital-only format within my first year.
- Facilitate training sessions for new staff on special education policies and administrative best practices.
- Manage correspondence between parents, educators, and external agencies to foster collaboration and support students.
- Works to streamline office procedures by maintaining organized filing systems and updating software systems regularly.
- Continually conducts thorough research on special education policies, keeping special education staff well-versed in current legal requirements.
- Manage confidential student information, ensuring compliance with federal privacy regulations such as FERPA.
- Assist coworkers and staff members with special tasks on daily basis.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
School Registrar
Milwaukee Lutheran High School
Milwaukee, WI
06.2021 - 05.2023
- Managed student enrollment processes, ensuring accurate data entry and compliance with institutional policies.
- Coordinated communication between faculty, students, and parents regarding registration and open house information.
- Maintained student records system, helping to improve accessibility and accuracy of information.
- Assisted in the preparation and revision of academic schedules, optimizing course offerings based on student needs.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
- Supported school events by managing logistics related to graduation ceremonies, awards programs, and orientation sessions.
- Managed the coordination of credit transfers and transcript evaluations for incoming transfer students, enabling smooth academic transitions into new programs.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
School Food Service Administrative Assistant
Greendale School District
Greendale, WI
09.2014 - 06.2021
- Assisted in preparing reports using Microsoft Office Suite.
- Supported budget tracking by processing invoices and managing purchase orders within financial systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and secure filing systems.
- Delivered excellent customer service through prompt responses to parent and staff inquiries, addressing concerns effectively.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Veterinary Receptionist
Veterinary Medical Associates
Greendale, WI
09.1997 - 12.2008
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using practice management software.
- Coordinated communication between clients and veterinary staff, improving client satisfaction and service delivery.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Trained new reception staff on systems and procedures, fostering a collaborative team environment.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems,
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Contributed to team meetings with suggestions for service improvements.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Associate of Science - Radiography
Milwaukee Area Technical College
Milwaukee, WI06-1999
Skills
- Organizational management
- Documentation and recordkeeping
- Confidentiality and data protection
- Task prioritization
- Complex Problem-solving
- Editing and proofreading
- Time management abilities
- Adaptability
- Filing and data archiving
- Prioritization
- Process improvement
- Administrative support
- Microsoft Office Suite
Timeline
Special Education Administrative Assistant
School District of Menomonee Falls
05.2023 - Current
School Registrar
Milwaukee Lutheran High School
06.2021 - 05.2023
School Food Service Administrative Assistant
Greendale School District
09.2014 - 06.2021
Veterinary Receptionist
Veterinary Medical Associates
09.1997 - 12.2008
Associate of Science - Radiography
Milwaukee Area Technical College