Heidi Eldridge
Fort Drum,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Randstand
Orlando, FL
09.2015 - 03.2016
- Handled high volume of inbound calls, delivering accurate information and resolving issues to enhance customer experience.
- Met performance goals for call quality, call handling time and customer satisfaction.
- Processed customer requests and account updates with attention to detail, ensuring accuracy in documentation.
- Provided front-line guest support in a high-traffic environment.
- Processed ticket sales efficiently, payments and customer concerns professionally.
- Ensured compliance with park policies and safety procedures.
Guest Relations Associate
Wet 'n Wild
Orlando, FL
03.2011 - 09.2011
- Welcomed guests to the park, providing friendly assistance. and answered questions to enhance visitor experience and support daily park operations.
- Assisted with crowd flow and communicated safety guidelines to ensure guest safety and comfort.
- Facilitated smooth admissions to enhance visitor access., ticketing, and cash transactions with accuracy.
Guest Relations Associate
Aquatica
Orlando, FL
03.2010 - 10.2010
Receptionist / Administrative Assistant
Salvation Army
Orlando, FL
08.2005 - 09.2009
- Coordinated front desk operations, handled multi-line phones, and facilitated visitor intake.
- Assisted case managers with scheduling and filing, ensuring timely completion of daily reports.
- Organized records to support efficient office operations and streamline workflow.
Facility & Laundry Services Technician
U.S. Army
10.2000 - 10.2003
- Conducted preventive maintenance and safety checks on laundry and facility systems to minimize downtime and enhance operational reliability.
- Operated and maintained industrial laundry and sanitation equipment, ensuring optimal hygiene and facility readiness.
- Maintained clean, safe environments by adhering to strict quality and safety standards, contributing to overall facility excellence.
Education
Facility Maintenance PreApprenticeship -
HOME BUILDERS INSTITUTE
Orlando, FL 05.2001 -
Certified Chiropractic Assistant -
FAYETTEVILLE TECHNICAL CC
Fayetteville, NC 05.2001 -
Medical Assistant Diploma -
FLORIDA CAREER COLLEGE
Orlando, FLSkills
- Customer Service & Client Relations
- Call handling
- Problem resolution
- Ticket processing
- Transaction Management
- Records & Data Management
- Multi-Line Phone Systems
- Microsoft Office Suite
- Problem solving
Timeline
Customer Service Representative
Randstand
09.2015 - 03.2016
Guest Relations Associate
Wet 'n Wild
03.2011 - 09.2011
Guest Relations Associate
Aquatica
03.2010 - 10.2010
Receptionist / Administrative Assistant
Salvation Army
08.2005 - 09.2009
Facility Maintenance PreApprenticeship -
HOME BUILDERS INSTITUTE
05.2001 -
Certified Chiropractic Assistant -
FAYETTEVILLE TECHNICAL CC
05.2001 -
Facility & Laundry Services Technician
U.S. Army
10.2000 - 10.2003
Medical Assistant Diploma -
FLORIDA CAREER COLLEGE