HEIDI ELLIOTT
Apple Valley,CA
Summary
Motivated customer service specialist with over 20 years' retail experience in fast-paced, team-based environment. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Overview
9
9
years of professional experience
Work History
Motor Vehicle Representive
Department Of Motor Vehicles
10.2018 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
Licensed Insurance Representative
Allstate Insurance Agent: Alsop and Associates Insurance Agency
08.2017 - 03.2018
- Developed positive customer relationships through friendly greetings and excellent service.
- Sold auto, home, other various insurance products
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Finalized sales and collected necessary deposits.
- Calculated quotes and educated potential clients on insurance options.
Insurance Representative
Allstate: Michael Moses
04.2017 - 07.2017
- Answered average of 30 calls per day addressing customer inquiries, solving problems and providing new product information.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Met with existing and prospective clients each week to select appropriate insurance policies.
- Developed positive customer relationships through friendly greetings and excellent service.
- Evaluated the accuracy and quality of data entered into the agency management system.
Sales Specialist
Macy's
10.2015 - 03.2017
- Developed positive customer relationships through friendly greetings and excellent service
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Helped customers with questions, problems and complaints in person and via telephone in accordance with company policies.
Education
Associate of Arts - Business Administration
Barstow Community College
Barstow, CAP&C License -
California Department of Insurance
Sacramento, CASkills
- Results-oriented
- Time management
- Strong interpersonal skills
- Cheerful
- Rapid 10-key data entry
- Cash handling expertise
- Rapid data entry skills
- 45 WPM typing speed
Timeline
Motor Vehicle Representive
Department Of Motor Vehicles
10.2018 - Current
Licensed Insurance Representative
Allstate Insurance Agent: Alsop and Associates Insurance Agency
08.2017 - 03.2018
Insurance Representative
Allstate: Michael Moses
04.2017 - 07.2017
Sales Specialist
Macy's
10.2015 - 03.2017
Associate of Arts - Business Administration
Barstow Community College
P&C License -
California Department of Insurance
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