Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Erskine

Bay City,MI

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Bier Garten. Proven ability to manage high-volume dining environments, ensuring order accuracy and guest satisfaction. Cultivated vendor relationships and minimized waste through strategic inventory management. Adept at cash handling and fostering teamwork to enhance the dining experience.

Overview

8
8
years of professional experience

Work History

Server/Bartender

Bier Garten
03.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Front of House Manager

Bier Garten
03.2022 - Current


  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

Server/Bartender

Castaways Restaurant
01.2021 - 05.2022

Head Server

Ford's Garage
06.2017 - 09.2019

Education

High School Diploma -

Sterling Heights High School
Sterling Heights, MI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • High volume dining
  • Order accuracy

Timeline

Server/Bartender

Bier Garten
03.2022 - Current

Front of House Manager

Bier Garten
03.2022 - Current

Server/Bartender

Castaways Restaurant
01.2021 - 05.2022

Head Server

Ford's Garage
06.2017 - 09.2019

High School Diploma -

Sterling Heights High School

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Heidi Erskine