Heidi Farster

*Accepting checks for cashing, identifying customers, verifying endorsements and balances on customers accounts.

*Processes deposits, withdrawals, and loan payments.

*Balancing cash drawer.

*Performs duties in support of branch operations, such as daily and monthly reports, reconcilement's, and logs.

*Ending last year 2023 with a 96% balancing efficiency.

*Had a Satisfactory OAR audit.

*Ensures that the ATM and Vault are balanced daily and weekly.

*Perform a variety of administrative duties including but mot limited to: answering phones; faxing, and filing of confidential documents; and basic internet and email utilization.

*Worked with debtors to establish payment plans.

*Tracked delinquencies and create statistical spreadsheets to keep management updated on statues of accounts.

*Contact clients about overdue bills and accounts.

*Preview insurance payments for accuracy and compliance with contract discounts.

*Review denial or partially paid claims and work with the insurance company to resolve the discrepancy.

*Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

*Collaborated with pharmacists to ensure accurate medication dispensing for optimal patient outcomes.

*Verify the prescription information and dosage on the label.

*Checking and packaging medications for delivery to the nursing home.

*Processed up to 450 prescription on high volume days with 100% accuracy.

*Process customer orders in a courteous and efficient manner.

*Receive telephone request for orders, order changes, adjustments and cancellations.

*Organize workflow to meet customer deadlines.

*Effectively discuss the products and services of the company to current and perspective customers.

*Managed quality communication, customer support and product representation for each client.