Heidi Ferns
Retail Sales Associate
Cordele,Georgia
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Highly experienced retail sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate & Ship Online Orders
Belk Outlet
09.2023 - 09.2025
- Processed credit card transactions quickly and securely.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Adhered to company initiatives and achieved established goals.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Deli & Bakery Associate
Harvey's Grocery Store
08.2022 - 09.2023
- Adhered to company policies and procedures related to food handling processes.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Maintained work areas to reduce potential for illness or injury.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Checked expiration dates on packaged goods before placing them on display.
- Operated POS system to process bakery sales transactions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Performed routine maintenance tasks on bakery equipment such as cleaning, lubricating parts.
- Operated ovens, mixers, sheeters, cutters, and other bakery equipment.
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Diploma - Early Childhood Care And Education Diploma
Stratford Career Institute
Saint Albans, VT08-2010
High School Diploma -
Stratford Career Institute
Saint Albans, VT10-2008
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Cash handling accuracy
- Superb time management
- Teamwork and collaboration
- Friendly and outgoing
- Money transfer systems
- Cash register operation
- Customer engagement
Timeline
Sales Associate & Ship Online Orders
Belk Outlet
09.2023 - 09.2025
Deli & Bakery Associate
Harvey's Grocery Store
08.2022 - 09.2023
Diploma - Early Childhood Care And Education Diploma
Stratford Career Institute
High School Diploma -
Stratford Career Institute