Heidi Folk
Lawrence
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
1
1
year of professional experience
Work History
Department Manager
Hobby Lobby
Lawrence
02.2024 - Current
- Managed daily operations, ensuring efficient workflow and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Handled shift overstock, restocking and inventory control.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Utilized excellent math skills to maintain accurate inventory levels.
- Resolved customer complaints and issues promptly and professionally.
- Balanced workloads to meet targets without overtaxing employees.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service Manager
Hobby Lobby
Lawrence
02.2024 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated and authenticated returns, exchanges and voids.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided exceptional customer service to ensure customer satisfaction.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Humboldt High School
Humboldt, KS11-2022
Some College (No Degree) - Psychology
University of Kansas
Lawrence, KSSkills
- Product restocking
- Operations management
- Customer engagement
- Department leadership
Timeline
Department Manager
Hobby Lobby
02.2024 - Current
Customer Service Manager
Hobby Lobby
02.2024 - Current
High School Diploma -
Humboldt High School
Some College (No Degree) - Psychology
University of Kansas