Aristotele Ruiz
Bronx,New York
Summary
My academic background and strong work history with H&M makes me an excellent candidate for this position. I gained a strong sense of the skills needed for customer relations, and proved my ability to work effectively with others. My work with this organization strengthens my communication skills especially with being bilingual. I have become accustomed to contributing productively in a fast paced environment where deadlines are priority and handling multiple tasks simultaneously are a requirement. I enjoy challenges and work hard to attain goals for my team. Moreover, I am able to work constructively and effectively alone, as well as in a team. Additionally, I am certain that the knowledge, skills and experience that I possess in providing assistance to others in need would be very valuable to you. I would be an extremely capable and qualified candidate for this position. In conclusion, I am quite assured that I have the essentials and required qualities and character that you are looking for in a productive and efficient employee.
Overview
10
10
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
08.2019 - Current
- Regularly analyze and follow up on Sales & Profit KPI´s to create an action plan to drive sales & profit.
- Secure & build the best team by succession planning in line with company expectations & consistent follow up
- Actively prevent loss & Ensure department follows appropriate safety & security guidelines
- Carry out responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, terminations & corrective actions
- Ability to maintain store responsibility in absence of store manager.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Full-time Sales Advisor
H&M Flagship
08.2014 - 08.2019
- Impact our stores direct and indirect customer service by giving feedback & coaching my peers.
- Trained and supported with development of 20+ sales Advisors.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Responded to in-person and telephone requests for information about company offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Computer Engineering Technology
New York City College of Technology
Brooklyn, NY12.2015
High School Diploma -
Herbert H. Lehman High School
The Bronx, NY01.2012
Skills
- Logistics Planning
- Performance Management
- Product restocking
- Employee Scheduling
- Interpersonal Skills
- Product Knowledge
- Opening and closing procedures
- Cash Handling
- Attention to Detail
- Bi-lingual (English & Spanish)
Timeline
Department Manager
H&M Hennes & Mauritz
08.2019 - Current
Full-time Sales Advisor
H&M Flagship
08.2014 - 08.2019
Computer Engineering Technology
New York City College of Technology
High School Diploma -
Herbert H. Lehman High School