Darla Perez
6844 Fry St Bell Gardens,CA
Summary
Bubbly, outgoing, reliable, and hardworking professional with strong customer service, sales, and retail experience. Brings a positive attitude, excellent communication skills, and a commitment to providing high-quality service. Pursuing a journalism career.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
H&M Hennes & Mauritz
10.2022 - Current
- Top Cashier
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Proven ability to learn quickly and adapt to new situations.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Processed refunds and exchanges in accordance with company policy.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Sales Associate
Marshalls
07.2019 - 08.2022
- Delivered high-quality customer service in a fast-paced retail environment
- Performed cashier duties including cash handling, returns, and transactions
- Assisted customers in fitting rooms and on the sales floor
- Stocked accessories and merchandise while maintaining store organization
- Helped prevent loss by following company procedures and store policies
- Supported team members during peak hours and high-volume sales days
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Retail Sales Associate
Macy's
10.2018 - 07.2019
- Assisted customers with fragrance selection and product recommendations
- Operated cash register and processed sales transactions accurately
- Maintained cleanliness and organization of fragrance displays
- Met sales goals by providing personalized customer service
- Handled inventory restocking and merchandising support
- Helped customers complete purchases, locate items, and join reward programs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Halloween Club
09.2018 - 10.2018
- Stocked merchandise and organized inventory on the sales floor
- Assisted customers with costume and accessory selection
- Maintained store appearance during high-traffic seasonal periods
- Supported checkout and customer service as needed
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
BBB Jewelry & Accessories
01.2017 - 02.2018
- Assisted customers with jewelry and accessory purchases
- Provided personalized customer service to drive sales and repeat business
- Operated register and handled cash and credit transactions
- Maintained product displays and restocked merchandise
- Ensured a clean, welcoming boutique environment
Education
Bachelor of Arts - Broadcast Journalism
California State University, Northridge
Northridge, CA05-2027
Associate of Arts - Journalism
Long Beach City College
Long Beach, CA05-2025
High School Diploma -
Downey High School
Downey, CA05-2018
Skills
- Customer Service Excellence
- Cash Handling & POS Systems
- Retail Operations
- Transaction Processing
- Returns & Exchanges
- Visual Merchandising
- Inventory Management
- Stocking & Merchandising
- Fitting Room Assistance
- Fast-Paced Work Environment
- Multitasking & Time Management
- Attention to Detail
- Team Collaboration
- Communication Skills
- Conflict Resolution
- Problem Solving
- Reliability & Punctuality
- Meeting Sales Goals
- Customer Engagement
- Computer Literacy
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data Entry & Computer Operations
Languages
English
Spanish
Timeline
Retail Sales Associate
H&M Hennes & Mauritz
10.2022 - Current
Retail Sales Associate
Marshalls
07.2019 - 08.2022
Retail Sales Associate
Macy's
10.2018 - 07.2019
Sales Associate
Halloween Club
09.2018 - 10.2018
Sales Associate
BBB Jewelry & Accessories
01.2017 - 02.2018
Bachelor of Arts - Broadcast Journalism
California State University, Northridge
Associate of Arts - Journalism
Long Beach City College
High School Diploma -
Downey High School