Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darla Perez

6844 Fry St Bell Gardens,CA

Summary

Bubbly, outgoing, reliable, and hardworking professional with strong customer service, sales, and retail experience. Brings a positive attitude, excellent communication skills, and a commitment to providing high-quality service. Pursuing a journalism career.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

H&M Hennes & Mauritz
10.2022 - Current
  • Top Cashier
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Operated POS terminals and cash drawer balancing.
  • Processed refunds and exchanges in accordance with company policy.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Retail Sales Associate

Marshalls
07.2019 - 08.2022
  • Delivered high-quality customer service in a fast-paced retail environment
  • Performed cashier duties including cash handling, returns, and transactions
  • Assisted customers in fitting rooms and on the sales floor
  • Stocked accessories and merchandise while maintaining store organization
  • Helped prevent loss by following company procedures and store policies
  • Supported team members during peak hours and high-volume sales days
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Retail Sales Associate

Macy's
10.2018 - 07.2019
  • Assisted customers with fragrance selection and product recommendations
  • Operated cash register and processed sales transactions accurately
  • Maintained cleanliness and organization of fragrance displays
  • Met sales goals by providing personalized customer service
  • Handled inventory restocking and merchandising support
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

Halloween Club
09.2018 - 10.2018
  • Stocked merchandise and organized inventory on the sales floor
  • Assisted customers with costume and accessory selection
  • Maintained store appearance during high-traffic seasonal periods
  • Supported checkout and customer service as needed
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

BBB Jewelry & Accessories
01.2017 - 02.2018
  • Assisted customers with jewelry and accessory purchases
  • Provided personalized customer service to drive sales and repeat business
  • Operated register and handled cash and credit transactions
  • Maintained product displays and restocked merchandise
  • Ensured a clean, welcoming boutique environment

Education

Bachelor of Arts - Broadcast Journalism

California State University, Northridge
Northridge, CA
05-2027

Associate of Arts - Journalism

Long Beach City College
Long Beach, CA
05-2025

High School Diploma -

Downey High School
Downey, CA
05-2018

Skills

  • Customer Service Excellence
  • Cash Handling & POS Systems
  • Retail Operations
  • Transaction Processing
  • Returns & Exchanges
  • Visual Merchandising
  • Inventory Management
  • Stocking & Merchandising
  • Fitting Room Assistance
  • Fast-Paced Work Environment
  • Multitasking & Time Management
  • Attention to Detail
  • Team Collaboration
  • Communication Skills
  • Conflict Resolution
  • Problem Solving
  • Reliability & Punctuality
  • Meeting Sales Goals
  • Customer Engagement
  • Computer Literacy
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Data Entry & Computer Operations

Languages

English
Spanish

Timeline

Retail Sales Associate

H&M Hennes & Mauritz
10.2022 - Current

Retail Sales Associate

Marshalls
07.2019 - 08.2022

Retail Sales Associate

Macy's
10.2018 - 07.2019

Sales Associate

Halloween Club
09.2018 - 10.2018

Sales Associate

BBB Jewelry & Accessories
01.2017 - 02.2018

Bachelor of Arts - Broadcast Journalism

California State University, Northridge

Associate of Arts - Journalism

Long Beach City College

High School Diploma -

Downey High School
Darla Perez