Heidi Garranza
Dallas,TX
Summary
Fraud Account Specialist with a strong background in banking and fraud prevention. Expertise in investigating suspicious activities, verifying identities, and educating customers on fraud protection. Bilingual in English and Spanish, committed to maintaining compliance and enhancing customer security.
Overview
8
8
years of professional experience
Work History
Fraud Account Specialist
Capital One
01.2026 - Current
- Analyze account activity to identify suspicious transactions and determine appropriate fraud prevention actions.
- Investigated suspected fraud activity and verified customer identity through enhanced authentication procedures, ensuring accurate identification of fraudulent cases.
- Documented investigations accurately and ensured compliance with regulatory standards, contributing to overall risk management.
- Collaborate with fraud and operations teams to resolve complex account issues.
- Educated customers on scams, identity theft, and account security best practices to empower them in protecting their accounts.
Relationship Banker
Comerica Bank
07.2023 - 12.2024
- Cultivated customer relationships by delivering tailored banking solutions.
- Addressed customer issues while ensuring adherence to regulatory standards.
- Collaborated with compliance and security teams to address fraud-related issues.
- Led banking center operations in the absence of management.
Dental Receptionist
Lake Pointe Dental
03.2022 - 07.2022
- Coordinated scheduling, maintained patient records, verified insurance, and streamlined front office operations.
- Responded to phone inquiries and resolved patient concerns with professionalism.
Relationship Banker
Bank of America
12.2018 - 12.2021
- Exceeded sales goals by 100% through promoting bank products and services in every interaction and drafting monthly summaries to assess client participation and identify follow-up targets.
- Assisted clients with everyday banking needs, including account maintenance and the opening and closing of personal and small business savings accounts, CDs, money markets, IRAs, credit cards, auto loans, balance transfers, and lines of credit.
Education
Associate of Science - General Studies
Dallas Community College
Skills
- Fraud Prevention
- Fraud detection
- Fraud Investigations
- Risk Assessment
- Regulatory adherence
- Time management
- Attention to detail
- Team collaboration
- Customer Service
- Adaptability
- Microsoft Office
Timeline
Fraud Account Specialist
Capital One
01.2026 - Current
Relationship Banker
Comerica Bank
07.2023 - 12.2024
Dental Receptionist
Lake Pointe Dental
03.2022 - 07.2022
Relationship Banker
Bank of America
12.2018 - 12.2021
Associate of Science - General Studies
Dallas Community College