Teresa Salas
Lansdowne,USA
Summary
Detail-oriented professional with a strong background in billing resolutions and customer account management. Effective in investigating issues, managing collections processes, and enhancing customer satisfaction through clear communication and timely resolution of inquiries.
Overview
13
13
years of professional experience
Work History
Fraud account specialist
Capital One
Lansdowne, USA
05.2025 - Current
- Utilized strong problem-solving skills to quickly resolve customer inquiries and complaints.
- Researched customer inquiries related to past due invoices and payments received.
- Managed collections process, including contacting delinquent customers via phone or email regarding payment arrangements or overdue balances.
Mobile Sales Expert
T-Mobile
Lansdowne, USA
02.2017 - 01.2021
- Managed a team of sales associates responsible for meeting daily targets set by management.
- Advised customers on how best to use their existing phone features or apps that could enhance their user experience.
- Maintained accurate records of all transactions related to mobile sales, including sales reports, invoices, refunds, returns.
Personal Care Assistant
Starting plus Inc
Lansdowne, USA
09.2016 - 06.2017
- Aided with daily living activities, including bathing, dressing and grooming.
- Employed compassionate care when providing personal hygiene services to individuals requiring assistance.
- Responded to resident dining needs and assisted with feeding.
Teller
J.P. Morgan
New York, USA
04.2013 - 05.2014
- Facilitated deposits, withdrawals, and check cashing services, ensuring customer satisfaction through friendly and efficient interactions.
- Cultivated customer relationships by delivering exceptional service and promptly addressing inquiries.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
Education
Associate’s degree -
Monroe College
01-2013
Skills
- Fraud analysis
- Fraud detection
- Transaction monitoring
- Risk assessment
- Issue investigations
- Customer account management
- Client engagement
- Customer engagement
- Team leadership
- Effective communication
- Active listening
- Microsoft office proficiency
Languages
Spanish
Timeline
Fraud account specialist
Capital One
05.2025 - Current
Mobile Sales Expert
T-Mobile
02.2017 - 01.2021
Personal Care Assistant
Starting plus Inc
09.2016 - 06.2017
Teller
J.P. Morgan
04.2013 - 05.2014
Associate’s degree -
Monroe College