Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Grunau

Vancouver,Washington

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Security

Live Nation
08.2023 - Current
  • Monitor security checkpoints for compliance with applicable security protocols.
  • Provide Protection and security to assigned ares of the Venue.

Parking Supervisor

Ace Parking
11.2022 - Current
  • Reduced vehicle congestion by closely monitoring and directing drivers accordingly.
  • Data entry and monitoring of Event Sales
  • Parking operations
  • Approve Schedules for upcoming events
  • Opening/Closing of Parking operations


Crowed Management

CMS
03.2021 - Current
  • Support event staff in maintaining order during peak hours, contributing to a well-organized environment.
  • Provide excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.

Medication Tech

Columbia Ridge Assisted Living
04.2017 - 02.2021
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Medication Data Entry
  • Resident Charting and communication with PCP

Medication Tech

Evergreen Court
05.2012 - 07.2017
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Resident charting and communication with PCP.
  • Mediation Data entry

Shift Manager

Mcdonalds
10.2011 - 07.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

GED -

Home Schooled
Vancouver, WA
06.2022

Skills

  • Security

Timeline

Security

Live Nation
08.2023 - Current

Parking Supervisor

Ace Parking
11.2022 - Current

Crowed Management

CMS
03.2021 - Current

Medication Tech

Columbia Ridge Assisted Living
04.2017 - 02.2021

Medication Tech

Evergreen Court
05.2012 - 07.2017

Shift Manager

Mcdonalds
10.2011 - 07.2015

GED -

Home Schooled

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Heidi Grunau