Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Guilkey

Greenwood,IN

Summary

Proactive, detail and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Skilled in working under pressure and adapting to new situations and challenges. Excelling in client relations and operational efficiency. Effective at prioritizing tasks and meeting deadlines. Eager to contribute to team success, brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Operations Manager

Resources of Hope
07.2022 - 05.2024
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external donors and businesses.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Cultivated and strengthened lasting client relationships using strong customer service and dynamic communication skills.
  • Trained and guided volunteer team members to maintain productivity and performance metrics.
  • Maintained detailed client records through organized files and computer data input.

Therapeutic Foster Parent

Department of Child Services
01.2013 - 01.2022
  • Cared for medically fragile children in need of extensive support.
  • Helped reunify birth families through coordinated visitation strategies.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Maintained detailed case histories, metrics and reports to meet strict standards while maintaining confidentiality.

Home Improvement Specialist

On Solid Ground
05.2019 - 01.2021
  • Demolished and dismantled structures to prepare for remodel.
  • Handled prep work for remodeling projects by plastering, sanding and finishing.
  • Designed and finished projects with great detail using paint and hand tools.
  • Used variety of hand and power tools to complete tasks.
  • Provided labor support to carpenters, masons and other skilled trades.

Education

Certified Medical Assistant -

Central Nine Career Center
Greenwood, IN
05-2022

Licensed Cosmetologist -

Hair Fashions By Kaye
Noblesville, IN
06-1996

GED -

Anderson Career Center
Anderson, IN
05-1995

Skills

  • Project management
  • Client relations
  • Operational efficiency
  • Strong work ethic
  • Organizational skills
  • Multitasking
  • Adaptability and flexibility
  • Health and safety compliance
  • Customer service
  • Opening and closing procedures

Timeline

Operations Manager

Resources of Hope
07.2022 - 05.2024

Home Improvement Specialist

On Solid Ground
05.2019 - 01.2021

Therapeutic Foster Parent

Department of Child Services
01.2013 - 01.2022

Certified Medical Assistant -

Central Nine Career Center

Licensed Cosmetologist -

Hair Fashions By Kaye

GED -

Anderson Career Center

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