Heidi Horne
Springfield,MA
Summary
Accomplished business leader with a proven track record at Tropwen Place Preschool and The Home Depot Inc, enhancing customer satisfaction and fostering strong relationships. Expert in small business operations and adept in verbal communication, I spearheaded initiatives that significantly improved team performance and service excellence, driving repeat business and referrals.
Overview
13
13
years of professional experience
Work History
Owner
Tropwen Place Preschool
Springfield, Ma
10.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Specialty Assistant Store Manager
The Home Depot Inc
Westfield, MA
09.2011 - 10.2021
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
Education
Associates In Business - Business
Macintosh College
Dover, NH 04.2006
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Tropwen Place Preschool
10.2021 - Current
Specialty Assistant Store Manager
The Home Depot Inc
09.2011 - 10.2021
Associates In Business - Business
Macintosh College