Heidi Horne
Springfield,MA
Summary
Accomplished business leader with a proven track record at Tropwen Place Preschool and The Home Depot Inc, enhancing customer satisfaction and fostering strong relationships. Expert in small business operations and adept in verbal communication, I spearheaded initiatives that significantly improved team performance and service excellence, driving repeat business and referrals.
Overview
13
13
years of professional experience
Work History
Owner
Tropwen Place Preschool
10.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Specialty Assistant Store Manager
The Home Depot Inc
09.2011 - 10.2021
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
Education
Associates In Business - Business
Macintosh College
Dover, NH 04.2006
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Tropwen Place Preschool
10.2021 - Current
Specialty Assistant Store Manager
The Home Depot Inc
09.2011 - 10.2021
Associates In Business - Business
Macintosh College
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