Heidi Howar
Covington,KY
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Bob Evans Restaurant. Expert in staff management and employee motivation, adept at training and mentoring. Achieved significant improvements in operational efficiency and service quality by implementing strategic workflows and fostering a goal-oriented environment. Skilled in both interpersonal communication and task organization.
Overview
17
17
years of professional experience
Work History
Supervisor
Bob Evans Restaurant
03.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Personal Trainer
Rivercity Barbell
01.2018 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Server
Bob Evans Restaurant
05.2007 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Merchandiser
PepsiCo
09.2020 - 09.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Substitute Teacher
Huber Heights City Schools
08.2013 - 05.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Associate of Arts - Liberal Arts
Sinclair Community College
Dayton, OH05.2010
High School Diploma -
Wayne High School
Huber Heights, OH01.2007
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Supervisor
Bob Evans Restaurant
03.2022 - Current
Merchandiser
PepsiCo
09.2020 - 09.2021
Personal Trainer
Rivercity Barbell
01.2018 - Current
Substitute Teacher
Huber Heights City Schools
08.2013 - 05.2015
Server
Bob Evans Restaurant
05.2007 - Current
Associate of Arts - Liberal Arts
Sinclair Community College
High School Diploma -
Wayne High School
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