Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Johnson

Mandan,ND

Summary

Motivated professional with a proven track record at Rain and Hail, excelling in policy interpretation and advanced communication. Adept at fostering client relationships and ensuring compliance, I leverage self-motivation and initiative to deliver exceptional service and accurate assessments, enhancing customer satisfaction and operational efficiency.


Overview

26
26
years of professional experience

Work History

Contract Adjuster

Rain and Hail
09.2015 - Current
  • Maintained strong relationships with policyholders and agents by consistently demonstrating professional and effective communication skills.
  • Ensured compliance with USDA regulations and company policies through review of all claim-related materials.
  • Conducted on-site field inspections to assess damages firsthand, allowing for more accurate appraisals, production measurements, and collecting of farm records.
  • Provided exceptional customer service by addressing questions and concerns promptly and professionally.
  • Developed strong relationships with clients through clear communication and timely updates on claim status.

Co-Owner, Vice President, Business Manager

Northland Communications
05.2007 - 12.2017
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

Elementary School Teacher

Turtle Mountain School District
01.1999 - 05.2006
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.

Education

Bachelor of Science - Elementary Education

Dickinson State University
Dickinson, ND
12-1998

Skills

  • Policy interpretation
  • Quality control
  • Advanced computer skills
  • Advanced oral and written communication skills
  • Self-motivation and initiative
  • Data collection and analysis

Timeline

Contract Adjuster

Rain and Hail
09.2015 - Current

Co-Owner, Vice President, Business Manager

Northland Communications
05.2007 - 12.2017

Elementary School Teacher

Turtle Mountain School District
01.1999 - 05.2006

Bachelor of Science - Elementary Education

Dickinson State University

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