HEIDI KEPLINGER
Spokane Valley,WA
Summary
Dynamic Certified Dietary Manager leading food service operations to achieve record patient satisfaction scores and operational efficiency. Proven success in developing culinary support teams and implementing cost-saving measures while enhancing the dining experience. Skilled in budget management and strategic planning across multiple healthcare facilities.
Overview
1
1
Certification
20
20
years of professional experience
Work History
SYSTEM DIRECTOR
Providence Health & Services INWA + MT
02.2025 - Current
- Established regional culinary support team to enhance operational efficiency.
- Advanced four client-paid leaders into the Morrison Family by prioritizing team development.
- Hired, onboarded, and trained four new food service directors to strengthen management team.
- Coordinated implementation of new patient menu at five regional hospitals.
- Administered budget allocations and resource distribution across multiple departments.
- Reduced departmental expenses through strategic cost-saving measures.
- Addressed leadership challenges within service area through timely interventions.
SENIOR DIRECTOR FOOD SERVICE
Providence Sacred Heart Medical Center
Spokane, WA
06.2011 - 02.2025
- Oversaw strategic direction and goals for the food services department, ensuring delivery of high-quality service.
- Built and motivated a successful leadership team, achieving record patient satisfaction scores with Press Ganey surveys.
- Implemented cost-saving measures, reducing departmental expenses by 5% year-over-year.
- Developed training showcase account for onboarding and training new managers, enhancing their effectiveness.
- Mentored Master of Dietetics students during their practical training, providing guidance and support.
DIRECTOR OF EVENT OPERATIONS
Mandalay Bay Resort & Casino
Las Vegas, NV
08.2006 - 06.2011
- Created and executed various events ranging from 30 to 3500 guests generating over $7 million annually.
- Coordinated event execution as venue liaison for Mandalay Bay VIP guests and House of Blues.
- Ensured client needs were met through clear communication and collaboration. with clients to meet & exceed their expectations
Education
BACHELOR'S DEGREE - Hospitality Management
University of Central Florida
Orlando, FLSkills
- Budget Management
- Strategic Planning
- Operational efficiency
- Program innovation
- Quality assurance
- Event coordination
- Client relations
- Team development
- Mentoring
- Organizational skills
- Effective communication
Accomplishments
- Values in Action Award regional recipient from INWA Providence Health & Services 2020
Certification
- CDM, CFPP
- ServSafe Certified
Timeline
SYSTEM DIRECTOR
Providence Health & Services INWA + MT
02.2025 - Current
SENIOR DIRECTOR FOOD SERVICE
Providence Sacred Heart Medical Center
06.2011 - 02.2025
DIRECTOR OF EVENT OPERATIONS
Mandalay Bay Resort & Casino
08.2006 - 06.2011
BACHELOR'S DEGREE - Hospitality Management
University of Central Florida