Heidi Kwekel
Grand Rapids,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Experienced in health and patient care. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medical Assistant
Corewell Health
Grand Rapids, Michigan
11.2024 - Current
- Obtained and documented patient medical history, vital signs, and current complaints to support accurate diagnosis and treatment.
- Directed patients to exam rooms and prepared for physician examinations, enhancing clinic flow and patient readiness.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Assisted healthcare providers with patient examinations and procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Trained new staff on clinic procedures and policies to ensure operational consistency.
Medical Assistant
University of Michigan Health West
Allendale, Michigan
10.2022 - 11.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms and prepared them for physician examinations, ensuring smooth workflow and patient readiness.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Adhered to sanitation protocols to ensure a clean and safe clinic environment, supporting overall patient health and safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Trained new staff on clinic procedures and policies to ensure operational consistency.
Nurse Technician
Spectrum Health Hospital
08.2022 - 10.2022
- Monitored and communicated critical patient information to healthcare staff, supporting effective treatment planning and care delivery.
- Supported patient stability through regular checks of vital signs and weight.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
- Enhanced patient satisfaction by assisting with personal tasks, including dressing and walking.
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
Medical Assistant
University Of Michigan Health-West
07.2021 - 08.2022
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, addressed inquiries, and facilitated preparation for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to assess treatment progress and provide answers to inquiries.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Waitress
Russ' Restaurants
04.2019 - 08.2021
- Conducted timely table check-ins to assess food and beverage needs, ensuring high levels of customer satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleared and cleaned tables after customers finished dining during busy periods to support staff and expedite table turnover.
Seasonal Worker
VanderVeens The Dutch Store
12.2020 - 02.2021
- Managed daily store operations, ensuring accurate cash register handling
- Packaged and organized customer orders for prompt delivery
- Assisted customers with product selection and inquiries during peak seasons.
- Stocked shelves and organized inventory to maintain store presentation standards.
Education
No Degree -
Grand Rapids Community College
Grand Rapids, MICertified Clinical Medical Assistant -
Kent Career Technical Center
Grand Rapids. MI05-2021
Dual Enrollment -
Grand Rapids Community College
Grand Rapids, MI03-2021
High School Diploma -
Plymouth Christian High School
Grand Rapids, MI06-2021
Skills
- Patient care
- Time management
- Problem solving
- Employee training
- Patient scheduling
- HIPAA compliance
- Procedure assistance
- Reliable team player
- Patient and family communication
- Patient Education
- Insurance verification
Certification
CCMA - Certified Clinical Medical Assistant
BLS Certified
Timeline
Medical Assistant
Corewell Health
11.2024 - Current
Medical Assistant
University of Michigan Health West
10.2022 - 11.2024
Nurse Technician
Spectrum Health Hospital
08.2022 - 10.2022
Medical Assistant
University Of Michigan Health-West
07.2021 - 08.2022
Seasonal Worker
VanderVeens The Dutch Store
12.2020 - 02.2021
Waitress
Russ' Restaurants
04.2019 - 08.2021
No Degree -
Grand Rapids Community College
Certified Clinical Medical Assistant -
Kent Career Technical Center
Dual Enrollment -
Grand Rapids Community College
High School Diploma -
Plymouth Christian High School