Heidi Leach
Highland,KS
Summary
Flexible, hard worker ready to learn and contribute to team success. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Competent in working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Receptionist/Assistant
NEK Veterinary Services
Hiawatha , ks
10.2024 - 10.2026
- Responded to client phone calls about veterinary appointments and pet care needs.
- Shared medication instructions and follow-up care details with pet owners.
- Arranged visit schedules for dogs, cats, and other animal patients.
- Managed multi-line phone system to assist clients for veterinary clients
- Processed payments and handled front desk transactions
- performed basic laboratory work, including preparing and processing samples for testing.
- Assisting with diagnostic imaging, including positioning and safety restraining animals for x-rays.
- Safely restrained and handled animals during examinations, vaccinations, and medical examinations
- Administered vaccinations and medications under veterinary supervision.
- maintaining cleanliness and organization
- Maintained accurate client records and pet files
- Coordinated messages between staff and veterinary technicians
- Resolved client questions with calm, professional service
- Handled customer complaints professionally while maintaining a positive attitude.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
Daycare Teacher
Doniphan Darlings
Highland , Ks
12.2022 - 10.2024
- Planned age-appropriate lessons for preschool and toddler groups.
- Taught children foundational skills in colors, shapes and letters.
- Created a positive, nurturing environment for young students.
- Supervised children during daily activities, ensuring safety and engagement at Doniphan Darlings childcare center.
- Maintained safe, clean play areas and sanitized learning materials.
- Provided daily updates to parents and guardians at pickup, fostering communication and involvement in children's progress.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Participated in regular staff meetings to collaboratively identify program improvements and enhance professional development.
Kitchen Assistant
Doniphan County Jail
Troy, ks
04.2020 - 08.2021
- Assisted cooks with meal preparation tasks, including washing vegetables, cutting meats, weighing ingredients, and portioning meals for customers, to support kitchen efficiency.
- Cleaned kitchen equipment daily, ensuring compliance with hygiene standards, work surfaces, and kitchen areas each day.
- Sanitized kitchen surfaces and utensils to prevent contamination. work surfaces, equipment, utensils, dishes, and pots.
- Monitored food safety and sanitation standards during meal service.
- Maintained cleanliness and organization of kitchen stations and storage areas, facilitating a smooth workflow.
- Assisted with food receiving and inventory tracking.
- Supported secure storage of ingredients and supplies following jail procedures.
Education
Associate of Arts - Business And Accounting
Highland Community College
Highland Ks12-2024
Associate of Arts - Criminal Justice
Washburn University of Topeka
Topeka, KS05-2022
High School Diploma -
Doniphan West High School
Highland, KS05-2021
Skills
- Payment processing
- Client records entry
- Practice management software
- Medication instructions
- Appointment scheduling
- Customer relationship management
- Conflict resolution
- Teamwork and Collaboration
- Flexible availability
Certification
- Microsoft Office- Word, Powerpoint, Excel
Timeline
Customer Service Receptionist/Assistant
NEK Veterinary Services
10.2024 - 10.2026
Daycare Teacher
Doniphan Darlings
12.2022 - 10.2024
Kitchen Assistant
Doniphan County Jail
04.2020 - 08.2021
Associate of Arts - Business And Accounting
Highland Community College
Associate of Arts - Criminal Justice
Washburn University of Topeka
High School Diploma -
Doniphan West High School