Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Heidi Leaman

Tenants Harbor,ME

Summary

Detail-oriented and tech-savvy individual with hands-on experience in marine electronics and the fishing industry. Navigating challenges and continuous improvement are passions. Possesses a talent for identifying opportunities to provide excellent customer experiences and can win over any personality. Adapting to fast-paced environments is second nature, thanks to versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success, adding value to every task. Recognized for adaptability and proactive approach in delivering effective customer trainings and solutions. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

25
25
years of professional experience

Work History

East Coast RSM

Nobeltec Inc
10.2020 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Technical and Sales Support for Dealers, Distributors, Installers and end users in Eastern Canada and US
  • Wide variety of Markets and projects Commercial, Charter recreational and Sport fishing, leisure boating, Yachts, and Government customers.
  • 70% of time for Travel
  • Remote and in person group/seminar style and individual at dock or fishing day training for Timezero and Furuno equipment.
  • Troubleshooting Timezero, Furuno and all other Brands of Equipment that connect to Timezero.


East Coast Technical Sales Support

Nobeltec Inc
02.2020 - 10.2020

Lead Marine Electrician

Clark Island Boatworks
09.2016 - 02.2020
  • Design and install all electronic and electrical components on new boat builds
  • Design and installation of electrical panels, Battery systems etc
  • All setups and settings and commissioning for handoff to customer
  • Working with customers to design and install their custom electrical and electronics package, switches and lights, audio systems, and various engines, transmissions and electronic drive systems
  • Some Hydraulic troubleshooting having to do mostly with autopilots

Installation and repair technician

Midcoast Marine Electronics
05.2014 - 09.2016
  • Installation of new electronics on new boats and retrofit in older boats
  • Troubleshooting, repairing various electronics and electrical components
  • In charge of testing and repairing older electronics as bench work and to resell
  • In charge of ebay account, posting, shipping, customer care, and returns
  • Organizing shop and van and restocking
  • Customer service

Sales Associate

Radio Shack
01.2014 - 05.2014
  • Extensive customer service
  • Problem Solving
  • Sales
  • Daily Paperwork Management
  • Inventory

Waitress/Hostess

Parthenon Diner Restaurant
01.2000 - 12.2013
  • Customer Service
  • Multitasking
  • Time Management

U-verse Installation and Repair Technician

AT&T
11.2011 - 08.2013
  • Installation, troubleshooting and Repair of Telephone, Internet and TV Service for Residential and Business customers
  • Maintained, cleaned and Supplied work Truck
  • Working at heights and in dangerous areas
  • CPR certification
  • Defensive Driving course and certification

Assistant Manager/Store Manager

Radio Shack
01.2007 - 01.2009
  • Extensive customer service
  • Problem Solving
  • Sales
  • Daily Paperwork Management
  • Inventory

Evax Systems
01.2005 - 01.2006
  • Assembling and Testing Circuit Boards, Audio Amplifiers, and Evacuation Systems
  • Technical Phone Support

Education

Certificate of completion - Low Voltage Electrician

Connecticut School of Electronics
Branford, CT
01.2005

Certificate of Completion - Computer and Network Technology

CT School of Electronics
Branford, CT
01.2004

Associate Social Science Degree - Recording Engineering

Full Sail Real World Education
Winter Park, FL
01.2003

Skills

  • Friendly, Positive Attitude
  • Customer Service
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Calm Under Pressure
  • Verbal Communication
  • Problem Resolution

Accomplishments

Outstanding Customer Service Award from CEO of Radio Shack

References

Available upon request

Timeline

East Coast RSM

Nobeltec Inc
10.2020 - Current

East Coast Technical Sales Support

Nobeltec Inc
02.2020 - 10.2020

Lead Marine Electrician

Clark Island Boatworks
09.2016 - 02.2020

Installation and repair technician

Midcoast Marine Electronics
05.2014 - 09.2016

Sales Associate

Radio Shack
01.2014 - 05.2014

U-verse Installation and Repair Technician

AT&T
11.2011 - 08.2013

Assistant Manager/Store Manager

Radio Shack
01.2007 - 01.2009

Evax Systems
01.2005 - 01.2006

Waitress/Hostess

Parthenon Diner Restaurant
01.2000 - 12.2013

Associate Social Science Degree - Recording Engineering

Full Sail Real World Education

Certificate of completion - Low Voltage Electrician

Connecticut School of Electronics

Certificate of Completion - Computer and Network Technology

CT School of Electronics

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Heidi Leaman