Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Wagner

Chardon,OH

Summary

Dynamic sales professional with a proven track record at ASG Division of Jergens Inc., excelling in customer service and threaded fastening solutions. Adept at fostering teamwork and driving revenue growth through strategic planning and critical thinking. Recognized for exceeding sales targets and enhancing client relationships, ensuring high satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

U.S. East Coast and C.A. National Sales Manager

ASG Division of Jergens Inc.
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Threaded Precision Fatsneing Sales Specialist

ASG Division of Jergens Inc
05.2021 - 10.2023
  • Engaged customers to identify their needs and recommend appropriate products.
  • Delivered exceptional service by resolving inquiries and providing product information.
  • Collaborated with team members to ensure a seamless sales process and customer experience.
  • Utilized CRM software to track customer interactions and follow up on leads.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Analyzed sales data to identify trends and inform decision-making strategies.
  • Supported marketing initiatives by promoting new products during events and campaigns.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Demonstrated product features, answered questions and persuasively overcame objections.

Director of Sales Operations

Innovest Global
09.2020 - 04.2021
  • Streamlined sales processes by implementing CRM systems, enhancing team efficiency and data accuracy.
  • Developed and executed sales strategies to optimize pipeline management and increase revenue growth.
  • Analyzed sales performance metrics to identify trends, ensuring alignment with organizational goals.
  • Collaborated with marketing teams to create targeted campaigns that increased lead generation and customer engagement.
  • Managed cross-functional initiatives to improve operational workflows, resulting in enhanced service delivery.

Regional Sales Manager

ASG Division of Jergens Inc.
04.2014 - 09.2020
  • Developed and executed regional sales strategies to enhance market share and customer engagement.
  • Analyzed sales data to identify trends, driving targeted marketing campaigns across multiple territories.
  • Collaborated with cross-functional teams to streamline product launches and promotional initiatives.
  • Mentored sales team members, fostering skills development and improving overall performance metrics.
  • Established strong relationships with key clients, enhancing customer retention and loyalty initiatives.
  • Coordinated training sessions on new products and sales techniques, boosting team effectiveness and knowledge.
  • Evaluated competitive landscape to inform strategic planning and enhance positioning in the market.
  • Led quarterly sales meetings to review performance, set goals, and align team objectives with company vision.
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.

Education

High School Diploma -

Mentor High School
Mentor, OH
06.2002

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Multitasking
  • Critical thinking
  • Active listening
  • Problem resolution
  • Threaded Fastening Expert
  • Manufacturing Process Solution Expert

Timeline

U.S. East Coast and C.A. National Sales Manager

ASG Division of Jergens Inc.
10.2023 - Current

Threaded Precision Fatsneing Sales Specialist

ASG Division of Jergens Inc
05.2021 - 10.2023

Director of Sales Operations

Innovest Global
09.2020 - 04.2021

Regional Sales Manager

ASG Division of Jergens Inc.
04.2014 - 09.2020

High School Diploma -

Mentor High School

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