Heidi Lemon
Tualatin,OR
Summary
Dynamic Billing Specialist with a strong work ethic at Sundstrom Clinical Services, adept at resolving discrepancies and enhancing cash flow. Proven critical thinking and exceptional customer service skills fostered teamwork and improved billing accuracy. Recognized for mentoring peers and implementing effective communication protocols, driving operational excellence.
Overview
23
23
years of professional experience
Work History
Billing Specialist
Sundstrom Clinical Services
06.2022 - 03.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Collaborated with customers to resolve disputes.
Life Enrichment Assistant
The Springs at Lake Oswego
09.2020 - 06.2022
- Organized special events on-site, creating memorable experiences for guests celebrating birthdays, anniversaries, or other milestones.
- Improved communication among team members by implementing new protocols for sharing information about guest preferences and requests.
- Enhanced guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
- Mentored new team members, sharing best practices and assisting with their training to ensure a smooth transition into their roles.
- Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
- Coordinated transportation arrangements for guests traveling to events or meetings, ensuring punctuality and convenience.
- Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
- Handled complex logistics for group bookings while maintaining an organized schedule that met the needs of all parties involved.
Preschool Teacher Leader
Sunny Hills Preschool
09.2016 - 03.2020
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Participated in professional development opportunities, staying current on best practices in early childhood education for continuous improvement of teaching methods.
- Assessed student progress regularly using formative and summative assessments, adjusting instructional strategies accordingly for optimal results.
- Developed strong relationships with parents through open communication, resulting in increased parent involvement and support.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Hospitality Team Member
Darden Restaurants-Red Lobster
08.2002 - 12.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Early Childhood Care And Education
Warner Pacific University
Portland, OREarly Childhood Care And Education
Portland Community College
Portland, ORSkills
- Critical thinking
- Active listening
- Data entry
- Strong work ethic
- Exceptional customer service
Timeline
Billing Specialist
Sundstrom Clinical Services
06.2022 - 03.2025
Life Enrichment Assistant
The Springs at Lake Oswego
09.2020 - 06.2022
Preschool Teacher Leader
Sunny Hills Preschool
09.2016 - 03.2020
Hospitality Team Member
Darden Restaurants-Red Lobster
08.2002 - 12.2013
Early Childhood Care And Education
Warner Pacific University
Early Childhood Care And Education
Portland Community College
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