Heidi Lenz
Queen Creek,AZ
Summary
Skilled team player with strong background in fast-paced retail environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities. Hardworking and reliable Sales Associate as well as Retail Manager focused on going above and beyond to support team and serve customers. Trained in product knowledge and offering top-notch customer service. Motivated to continue to learn and grow as Retail professional.
Overview
10
10
years of professional experience
Work History
Assistant Grocery Manager
Sprouts Farmers Market Inc.
Queen Creek, AZ
05.2022 - 12.2023
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Orchestrated performance-oriented environment by closely supporting team members.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Department Supervisor
Bed Bath & Beyond
02.2019 - 05.2022
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
- Processed freight, implemented price changes, and stocked department shelves directly or through team oversight
- Reviewed and evaluated employee performance and provided leadership opportunities for professional development
- Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers
- Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests
- Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing
- Assigned tasks to department members and assisted associates in meeting customer needs.
Area Supervisor
Ross Dress for Less
06.2014 - 02.2019
- Clearly explained company's policies to workers and ensured proper implementation of the same across the production floor
- Efficiently planned and established work schedules, assignments, and production activities, with emphasis on achieving or meeting production goals
- Managed store independently in absence of store manager or assistant manager
- Coached employees on cashier job functions and provided cross-training for other front-end positions
- Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications
- Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests
- Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers.
Sales Associate
Fresh & Easy Neighborhood Market
06.2014 - 08.2015
- Processed customers' orders and checked carts for additional merchandise
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Unboxed and restocked merchandise into attractive displays
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Monitored customers for signs of fraud and theft to prevent store losses.
Assistant Store Manager
Skechers Warehouse Outlet
Queen Creek, AZ
02.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
High School Diploma - General
Benson Union High School
Benson, AZSkills
- Work Ethic
- Dependability
- Attention to Detail
- Product knowledge
- Merchandising
- Working under pressure
- Customer service and communication
- Skills
- Creative Thinking
- Store Layouts
- Customer Service and Assistance
- Store Merchandising
- Retail Support
Timeline
Assistant Store Manager
Skechers Warehouse Outlet
02.2024 - Current
Assistant Grocery Manager
Sprouts Farmers Market Inc.
05.2022 - 12.2023
Department Supervisor
Bed Bath & Beyond
02.2019 - 05.2022
Area Supervisor
Ross Dress for Less
06.2014 - 02.2019
Sales Associate
Fresh & Easy Neighborhood Market
06.2014 - 08.2015
High School Diploma - General
Benson Union High School