HEIDI LEWIN
Software Trainer and Implementation Consultant
Spanish Fort,AL
Summary
Dynamic Sr. Clinical Implementation Consultant with a proven track record at XSOLIS, excelling in implementation strategy, workflow analysis. Expert in software training and instructional design, I foster collaboration and communication across diverse teams, driving user adoption and enhancing operational efficiency. Passionate about leveraging technology to achieve impactful results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Clinical Implementation Consultant
XSOLIS
Nashville, USA
02.2024 - Current
- Analyzes client processes across a system or individual facility and develops strategies for the client to utilize XSOLIS technology with prescriptive workflows.
- Explains workflow and technology to diverse customers at various levels (physicians, directors, nurses, and support staff).
- Provides thought leadership and collaborates with director on strategy and process.
- Follows up on XSOLIS University coursework completion through LMS reporting.
- Conduct train the trainer workshops for platform superusers and all end users.
- Responsible for a product line or major functional area as the internal subject matter expert for the team and collaborates to make project assignments accordingly.
- Performs all duties and responsibilities associated with the Sr. Application Training Specialist role.
Sr. Application Training Specialist
XSOLIS
Nashville, USA
07.2020 - 02.2024
- Developed training materials for diverse healthcare technology solutions.
- Collaborates with key stakeholders to champion XSOLIS throughout the organization including Director, VP, and C-Suite level.
- Collaborated with subject matter experts to ensure content accuracy and relevance.
- · Designs training approaches and develops training scripts, class outlines, and learning objectives independently based on workflows.
- Conducts formal training classes to users through lecture and hands-on for all XSOLIS products educating users on software utilization to make clinical assessments on patients using product knowledge and terminology.
- Conducts new user assessments and evaluates knowledge retention during go live support to assure a high degree of user competency and software adoption with XSOLIS products.
- Maintains subject matter expertise with software solutions, company policies, site procedures and systems and clinical management processes.
- Masters new software solutions to develop prescriptive workflow strategies and delivers training on such solutions to new and migrating clients.
- Developed and maintained training materials, including job aids, handouts, and presentations.
Sr. Colleague Training Specialist
naviHealth
Brentwood, USA
05.2017 - 07.2020
- Primary role in organizing and facilitating new colleague orientation to provide an outstanding onboarding experience. In 2019 on boarded 1, 211 new colleagues to the organization for groups of 1 - 100.
- Program manager for all Health Service Coordinator training.
- Designed training courses using all components of the ADDIE model.
- Consults with key stakeholders to determine the best solutions for performance issues, to include, audience and document analysis, gap analysis, gap prioritization and deliverables.
Instructional Designer / Trainer
Ramsey Solutions
Brentwood, USA
11.2015 - 02.2017
- Sole Instructional Designer and trainer for a 650-person organization.
- Created instructor led and eLearning training for various technical and non-technical teams.
- Applied ADDIE model principles throughout the course design process.
- Designed and implemented an LMS to track internal training.
- Over twenty years of experience in making the complex easier to understand and adopt, for clients and colleagues.
- Highly qualified for ILT and VILT for software applications, conceptual learning, retraining, and new hire onboarding.
- Skillfully utilizes adult learning methodology and instructional design principles to create participative training which produces desired learning outcomes that meet company aligned objectives.
- Reputation for providing quality work, open communication, collaboration, and a passion for learning.
- Excellent technical skills utilizing all Microsoft products, Articulate Storyline 2 eLearning tools, web conferencing programs, and other design tools. Quick and eager to learn new skills.
Special Investigations Unit
The Hartford Financial Services
Remote from San Antonio, USA
06.2010 - 11.2015
- Design, develop and deliver training curriculum using adult learning theories and instructional design principles, for medical fraud awareness and to raise and improve overall awareness of fraudulent issues impacting claims.
- Proponent of the SIU mission in the claim office by building rapport and bridging the education and communication gap that had existed and positively affecting the quantity and quality of file referrals which propelled the SW Auto Claims office to be measured successful by Home Office standards.
- Reviewed claim files for inconsistencies and potential red flags.
- Interviewed witnesses and suspects to gather critical information.
- Conducted background checks on individuals suspected of engaging in fraudulent activities.
Claim Training Supervisor
The Hartford Financial Services
San Antonio, USA
06.2008 - 06.2010
- Designed, developed, and delivered training curriculum to meet recognized business needs, positively impacting the SW Auto Claims office processes, compliance scores, and their quality performance.
- Worked closely with management to identify needs and determine optimal manner to fill performance gaps and achieve greater skill and competency levels to further the business strategy.
- Coached and mentored employees using corporate metrics to guide and develop new talent for success.
- Supervised teams of 5-11 new auto adjusters.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Training and Development Specialist
The Hartford Financial Services
San Antonio, USA
08.2004 - 06.2008
- Developed and delivered all aspects of new hire training including activities, audio-visual materials, instructor guides, lesson plans and procedural development. Conducted needs assessments and advised management on issues to ensure continuous performance improvements.
- Facilitated training to all departments countrywide via classroom and virtual learning environments.
- Maintained employee training records through the LMS.
- Conducted state mandated Licensing training and testing for employees needing their adjuster license.
- Created instructional materials for various training sessions and courses.
- Collaborated with stakeholders to align training initiatives with organizational goals.
Education
Master of Science - Instructional Design and Technology
Walden University
Baltimore, MD07.2015
BS - Aeronautical Studies
Embry-Riddle Aeronautical University
Daytona Beach, FL04.1990
AS - Aviation Business Administration
Embry-Riddle Aeronautical University
Daytona Beach, FL04.1990
Skills
- Implementation strategy
- Workflow analysis
- Software training
- Instructional design
- Technology integration
- ILT and VILT facilitation
- Critical thinking
- Team collaboration
- Communication skills
Affiliations
ATD, 2005-2010, 2015-Present
Certification
- Facilitation for New Instructors, Langevin Learning, 2005
- Instructional Design Basic, Langevin Learning, 2006
References
References available upon request.
Timeline
Sr. Clinical Implementation Consultant
XSOLIS
02.2024 - Current
Sr. Application Training Specialist
XSOLIS
07.2020 - 02.2024
Sr. Colleague Training Specialist
naviHealth
05.2017 - 07.2020
Instructional Designer / Trainer
Ramsey Solutions
11.2015 - 02.2017
Special Investigations Unit
The Hartford Financial Services
06.2010 - 11.2015
Claim Training Supervisor
The Hartford Financial Services
06.2008 - 06.2010
Training and Development Specialist
The Hartford Financial Services
08.2004 - 06.2008
Master of Science - Instructional Design and Technology
Walden University
BS - Aeronautical Studies
Embry-Riddle Aeronautical University
AS - Aviation Business Administration
Embry-Riddle Aeronautical University