Heidi Life
Washington,WV
Summary
Experienced healthcare leader, prepared for pivotal role in substance use disorder and healthcare policies and management. Proven track record in developing and implementing effective treatment programs, enhancing patient care, and driving team collaboration. Strong focus on strategic planning, quality assurance, and regulatory compliance, with adaptive approach to changing needs. Known for leadership, communication skills, and fostering productive work environment. My experience will support coordinating efforts to aid in driving the utilization of data and strategies to increase and develop outcomes conducive to the statewide goals.
Overview
17
17
years of professional experience
Work History
Clinical Director
Parkersburg Treatment Center
Parkersburg
01.2023 - Current
- Led development and implementation of treatment protocols to enhance patient care standards.
- Oversaw multidisciplinary team, ensuring effective collaboration and communication among staff members.
- Analyzed program effectiveness, identifying areas for improvement and implementing strategic changes.
- Managed budget allocations, optimizing resource utilization across clinical services offered.
- Established quality assurance measures, consistently monitoring compliance with regulatory standards.
- Collaborated with external agencies to strengthen community outreach and service integration efforts.
- Spearheaded initiatives to enhance patient engagement and satisfaction within treatment programs.
Clinical Supervisor
Parkersburg Treatment Center
Parkersburg
06.2021 - 12.2022
- Oversaw clinical operations, ensuring adherence to treatment protocols and regulatory standards.
- Led team meetings to discuss patient care strategies and improve service delivery.
- Monitored compliance with state regulations, maintaining high operational standards within the center.
- Conducted performance evaluations, providing feedback and support for professional development of staff.
- Analyzed treatment trends, utilizing data to inform decision-making and optimize service offerings.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
Counselor
Parkersburg Treatment Center
Parkersburg
12.2017 - 06.2021
Executive Assistant/Healthcare Recruiter
William Frey & Associates, LLC
Vienna
08.2013 - 01.2021
- Developed and maintained comprehensive filing systems to enhance document retrieval.
- Facilitated communication between executives and clients, fostering strong professional relationships.
- Streamlined office operations by implementing new administrative processes and tools.
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
Domestic Engineer
Homemaker
01.2012 - 08.2013
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Counselor
Parkersburg Treatment Center
Parkersburg
05.2009 - 12.2011
- Led individual and group counseling sessions to facilitate recovery and personal growth.
- Developed treatment plans tailored to clients' unique needs and progress.
- Collaborated with healthcare professionals to ensure comprehensive care for clients.
- Trained and mentored junior counselors in best practices and client engagement techniques.
- Conducted assessments to identify clients' challenges and establish appropriate interventions.
- Monitored clients' progress, adjusting treatment strategies as necessary for optimal results.
- Advocated for clients' needs within the community, enhancing access to support services.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Education
Regents Bachelor of Arts - Psychology & Sociology
West Virginia University at Parkersburg
Parkersburg08-2008
Associate in Applied Science - Psychology
West Virginia University at Parkersburg
ParkersburgSkills
- Budget oversight
- Clinical quality improvement
- Resource coordination
- Exemplary communication skills
- Community outreach programs
- Collaborative skills
- Quality improvement
- Outcome measurement
- Staff development
- Performance improvement
- Compliance with regulatory guidelines
- Critical thinking
- Decision-making
Accomplishments
Effectively provided interim Clinical Director coverage for other CTC's in the region of WV when needed, while maintaining processes at primary CTC.
Provided Clinical Director coverage and establishment for the acquisition of an Acadia CTC in Hilton Head, SC; familiarizing self with SC standards and regulations, and implementing new polices and agendas with existing staff.
Timeline
Clinical Director
Parkersburg Treatment Center
01.2023 - Current
Clinical Supervisor
Parkersburg Treatment Center
06.2021 - 12.2022
Counselor
Parkersburg Treatment Center
12.2017 - 06.2021
Executive Assistant/Healthcare Recruiter
William Frey & Associates, LLC
08.2013 - 01.2021
Domestic Engineer
Homemaker
01.2012 - 08.2013
Counselor
Parkersburg Treatment Center
05.2009 - 12.2011
Associate in Applied Science - Psychology
West Virginia University at Parkersburg
Regents Bachelor of Arts - Psychology & Sociology
West Virginia University at Parkersburg