Heidi Martinez
Wichita,KS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Service Representative
Speedy Cash Loans
Wichita, KS
12.2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Provided customer service support throughout the entire process from application through closing.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Explained various types of loans available to customers and their associated terms and conditions.
- Performed teller duties including check cashing, coin redemption, money orders, traveler's checks and other financial transactions.
- Processed deposits, withdrawals, payments, check cashing transactions and other financial services for members.
Assistant Manager
Corpay Solutions
Wichita, Kansas
06.2025 - 08.2025
- Maintained up-to-date knowledge of company products and services.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters
- relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
Customer Service Representative
T-Mobile
Wichita, Ks
11.2018 - 01.2025
- Delivered exceptional customer service by resolving inquiries efficiently, enhancing customer satisfaction and loyalty.
- Developed and maintained knowledge of products and services, enabling effective communication and support for customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
AMBS
Tampa, FL
03.2018 - 04.2019
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Operated multi-line phone systems to efficiently manage high call volumes while ensuring accurate message delivery.
- Transferred calls to voicemail if appropriate personnel was unavailable.
- Provided accurate information regarding services offered.
- Developed and maintained positive relationships with clients through consistent communication and attentive support.
Assistant Manager
Family Dollar
Wichita, Kansas
02.2017 - 03.2018
- Assisted in managing daily store operations to ensure compliance with company policies and enhance overall efficiency.
- Trained and mentored new team members to improve service standards and foster a collaborative work environment.
- Oversaw inventory management processes, ensuring accurate stock levels and reducing discrepancies through diligent monitoring.
Education
West High School
Wichita, KSSkills
- Customer inquiry resolution
- Loan agreement review
- Client relationship management
- Account renewal strategies
- Communication skills
- Customer satisfaction enhancement
- Money handling
- Service upselling
- Key holder experience
Timeline
Customer Service Representative
Speedy Cash Loans
12.2025 - Current
Assistant Manager
Corpay Solutions
06.2025 - 08.2025
Customer Service Representative
T-Mobile
11.2018 - 01.2025
Customer Service Representative
AMBS
03.2018 - 04.2019
Assistant Manager
Family Dollar
02.2017 - 03.2018
West High School