Heidi Matthews
Jira Administrator
Smyrna,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Jira Administrator
Lifehouse Smyrna
Smyrna, DE
10.2021 - Current
- Gather requirements to understand full scope of projects.
- Capture project requirements in Confluence and update as project expands.
- Customize Jira projects to meet stakeholder objectives.
- Work closely with teams to resolve workflow blockers.
- Advise teams on workflow optimization.
- Customize screens, issue types, complex workflows.
- Customize permission and notification schemes.
- Write Confluence knowledge base articles for end users.
- Set up Confluence spaces, maintain pages as needed.
Education
Bachelor of Science - Education
Wilmington University
New Castle, DE 09.1993 - 05.1998
Skills
Sorting and labeling
Timeline
Jira Administrator
Lifehouse Smyrna
10.2021 - Current
Bachelor of Science - Education
Wilmington University
09.1993 - 05.1998
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