Heidi McMahan
2422 Pickwick Dr,NV
Summary
Dynamic food server with a professional attitude and strong cash handling skills, recognized for enhancing customer satisfaction at Sunset Station Hotel & Casino. Expert in order accuracy and relationship building, consistently upselling menu items to boost sales while maintaining a clean and inviting dining atmosphere. Committed to delivering exceptional service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Food Server
Sunset Station Hotel & Casino
Henderson, NV
07.2013 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Accurately processed orders and payments using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Recommended menu items based on guest preferences to enhance dining satisfaction.
- Participated in team meetings to discuss service improvements and operational efficiencies.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
Food Server
Big Dog’s Cafe and Casino
Las Vegas, NV
04.2008 - 12.2012
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
Education
High School Diploma -
Ocean View High School
Huntington Beach, CA06.1997
Skills
- Cash handling
- Professional attitude
- Order taking
- Menu memorization
- Safe food handling
- Service prioritization
- Order accuracy
- Guest relations
- Relationship building
- POS system operations
- Memory retention
- Allergy awareness
Timeline
Food Server
Sunset Station Hotel & Casino
07.2013 - Current
Food Server
Big Dog’s Cafe and Casino
04.2008 - 12.2012
High School Diploma -
Ocean View High School