Heidi Miller
Loveland,CO
Summary
Experienced IT professional seeking opportunity in product management or software implementation within dynamic and expanding organization. Leveraging technical expertise to drive successful project outcomes and deliver innovative solutions. Collaborates with cross-functional teams to ensure seamless integration of technology and business objectives. Committed to continuously enhancing skills and staying abreast of industry trends to contribute to success of forward-thinking company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior EHR Specialist
Gemini Health
06.2019 - Current
- Developed application integrated into EHR to reduce prescription drug costs.
- Assessed performance and features of electronic health records.
- Formulated plan to optimize app positioning in charts.
- Participate in all stages of the agile process for software development
- Contributed to validating system functionality during QA and UAT stages.
- Executed comprehensive analyses for optimal project deliverables.
- Provide analytical insights to CEO and VPs through SQL reports.
- Oversaw integration strategy for electronic health records.
- Drafted comprehensive business requirements materials.
- Oversaw go-live operations and managed project budgets reaching tens of millions.
- Developed application embedded in EHR systems to decrease prescription drug expenses.
Clinical Implementation Consultant/Project Manager
Williams Healthcare Consulting
05.2015 - 06.2019
- Leveraged past knowledge to enhance electronic health records systems for various organizations.
- Led development of detailed project planning framework.
- Structured comprehensive plan for project execution.
- Delivered tailored educational programs focused on operational functionalities across major EHR platforms.
- Developed SQL-based custom reports for integration with Epic, Cerner, and Allscripts.
- Utilized Microsoft Project to monitor project timelines and milestones.
- Participated in comprehensive skill enhancement programs at leading healthcare IT facilities.
- Applied background knowledge to facilitate efficient EHR deployment for diverse enterprises.
Senior Clinical Implementation
Cerner
03.2011 - 12.2014
- Enhanced patient care by implementing and optimizing clinical information systems.
- Facilitated communication between technical teams and healthcare professionals, bridging the gap between technology and patient care.
- Evaluated the effectiveness of clinical applications through data analysis and user feedback.
- Contributed to the development of organizational policies and procedures related to clinical system use, promoting a consistent approach across all teams.
- Safeguarded patient privacy through diligent enforcement of HIPAA regulations within all aspects of electronic health record management processes.
- Boosted staff productivity with thorough EHR system training sessions tailored to individual needs.
- Streamlined information management processes by assisting in the implementation of new EHR systems.
- Increased user satisfaction with timely resolution of technical issues related to the EHR system.
- Facilitated smooth transitions during system upgrades by offering extensive support and guidance to users.
Education
Associate in Science (AS) - General Studies for transfer in IT
Laramie Community College
Cheyenne, WYCollege Degree - Nursing
Concorde Career College
Denver, COAssociate's - Prehospital Medicine And Business
Arapahoe Community College
Littleton, COSkills
- SQL
- Epic
- Cerner
- Athenahealth
- Allscripts
- User Acceptance Testing
- Agile
- Scrum
- Jira
- Software Development
- Requirements Gathering
- Business Analysis
- Data Warehouse
- User Interface (UI)
- Business Requirements
- Analysis skills
- IT
- HIPAA compliance
- Clinical documentation
- Software implementation
- E-learning development
- User acceptance testing
- System configuration
- Data migration
- Workflow Analysis
- Adult learning principles
- Software integration
- Report generation
- Healthcare IT
- Software troubleshooting
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Documentation and recordkeeping
- Analytical thinking
- Technical training
- Training program development
- Database management
- Client retention
Certification
PMP
Assessments
Spreadsheets with Microsoft Excel, Proficient, 05/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
Accomplishments
- Documented and resolved lack of customer facing outcomes reports which led to seperate department creation and a suite of customer outcomes reports .
- Resolved product issue through consumer testing.
- Achieved increased client satisfaction through effectively helping with systemic workflow optimization.
Timeline
Senior EHR Specialist
Gemini Health
06.2019 - Current
Clinical Implementation Consultant/Project Manager
Williams Healthcare Consulting
05.2015 - 06.2019
Senior Clinical Implementation
Cerner
03.2011 - 12.2014
Associate in Science (AS) - General Studies for transfer in IT
Laramie Community College
College Degree - Nursing
Concorde Career College
Associate's - Prehospital Medicine And Business
Arapahoe Community College
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