Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adrian Hernandez

Whittier,CA

Summary

Diligent Assistant Security Director supporting comprehensive security systems and procedures for property, buildings and equipment. Supervises, directs and develops talented security personnel. Exercises knowledge of security principles and employs practices and techniques to establish and maintain facility safety and security. Bilingual security management professional familiar with standard security practices and operational requirements. Comfortable working in variety of environments to provide personal, premise and perimeter security. Highly skilled in armed security precautions and operations. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. I am reliable worker and goal driven,always willing to learn new things.

Overview

7
7
years of professional experience

Work History

Security

Elite Security Services
11.2023 - Current
  • Turned in excess cash to maintain drawer security.
  • Maintained building safety and security when opening and closing facility.
  • Managed user accounts, permissions and group policies for optimal system security.
  • Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
  • Increased customer satisfaction by providing high-quality, timely detailing services.
  • Enhanced vehicle appearance by meticulously detailing interior and exterior surfaces.
  • Cross-trained and backed up other customer service managers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Vehicle Detailer

Self- Employed
01.2017 - Current
  • Increased team efficiency by assisting colleagues on larger or more complex detailing jobs when necessary.
  • Delivered timely service by completing vehicle detailing tasks within established deadlines.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Enhanced the appearance of vehicles for sale, increasing dealership sales and revenue.

Customer Service Representative

Metro/ T-Mobile
03.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Frontier High School
Whittier, CA
06.2018

Skills

  • Security
  • CCTV Monitoring
  • Complaint resolution
  • Data Entry
  • Customer Service
  • Money handling abilities
  • Workplace Safety
  • Sales and Marketing
  • Teamwork and Collaboration
  • Goal Setting and Achievement
  • Positive Attitude
  • Dependable and Responsible
  • Active Listening

Languages

Spanish
English

Timeline

Security

Elite Security Services
11.2023 - Current

Customer Service Representative

Metro/ T-Mobile
03.2023 - 02.2024

Vehicle Detailer

Self- Employed
01.2017 - Current

High School Diploma -

Frontier High School
Adrian Hernandez