Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Monti

Sherman,TX

Summary

Compassionate registered nurse with background in emergency and critical care. Skilled in fast-paced environments, prioritizing patient needs and delivering high-quality care. Strong communication abilities ensure effective collaboration with healthcare teams. Improved patient satisfaction through attentive service and advocacy.

Overview

23
23
years of professional experience

Work History

Customer Service Specialist

Eastern Virginia Eye Associates
Chesapeake, VA
07.2024 - 04.2025
  • Maintained professionalism during customer interactions via phone and email.
  • Resolved issues with knowledgeable service, promoting high customer satisfaction.
  • Greeted patients warmly, ensuring a welcoming environment.
  • Collected and verified patient information during check-in.
  • Scheduled patient appointments and efficiently managed daily calendar.
  • Answered phone calls promptly, addressing inquiries and scheduling needs.
  • Collected payments from patients for services rendered.

RN, ED

Sentara Norfolk General Hospital
Norfolk, VA
02.2002 - 10.2008
  • Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
  • Carried out physician orders regarding tests or medication administration accurately and safely.
  • Responded quickly to life-threatening situations by providing appropriate interventions.
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Maintained accurate documentation of patient records in accordance with HIPAA regulations.
  • Attended continuing education courses to stay up-to-date on current trends in nursing practice.
  • Triage patients in high-pressure emergency situations

Education

Associate of Applied Science - Nursing

Tompkins Cortland Community College
Dryden, NY
05-1986

Certificate - Medical Assistant

Central City Business Institute
Syracuse, NY
05-1983

Skills

  • Customer service
  • Patient scheduling
  • Payment processing
  • Patient data entry
  • Issue resolution
  • Communication skills
  • Documentation accuracy
  • Team collaboration
  • Time management

Timeline

Customer Service Specialist

Eastern Virginia Eye Associates
07.2024 - 04.2025

RN, ED

Sentara Norfolk General Hospital
02.2002 - 10.2008

Associate of Applied Science - Nursing

Tompkins Cortland Community College

Certificate - Medical Assistant

Central City Business Institute

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