Heidi Morin
Housekeeper
Hillsboro
Summary
Dynamic business owner with a proven track record at Royalty Cleaning Services, excelling in customer relations and financial management. Achieved significant cost savings through strategic vendor negotiations while enhancing service quality. Skilled in operations management and relationship building, driving revenue growth and client satisfaction through tailored service offerings.
Overview
11
11
years of professional experience
Work History
Business Owner
Royalty Cleaning Services
05.2015 - Current
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Trained and mentored team members on cleaning techniques and customer service standards.
- Implemented quality control measures to enhance service consistency and reliability.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Interacted well with customers to build connections and nurture relationships.
Education
Diploma - Medical Assistant
Anthem College
Beaverton, OR06.2012
GED -
Del Mar College
Corpus Christi, TX06.1998
Skills
Customer service
Customer relations
Attention to detail
Driven and determined
Entrepreneurial personality
Relationship building
Work Planning and Prioritization
Business administration
Operations management
Bookkeeping
Financial management
Sales development
Accounting management
Policies and procedures development
Staff management
Task delegation
Financial administration
Vendor relationship management
Organizational development
Decision-making
Customer service management
Scheduling
Employee scheduling
Records organization and management
Administrative management
Timeline
Business Owner
Royalty Cleaning Services
05.2015 - Current
Diploma - Medical Assistant
Anthem College
GED -
Del Mar College