Heidi Mullican
Gurley,AL
Summary
Dynamic and dedicated professional with extensive experience.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Motel 6 Hotel
Coeur D'Alene, ID
12.2025 - 01.2026
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate reservation records using property management system software.
- Assisted in training new front desk staff on procedures and best practices.
Personal Care Assistant
Self-employeed
Coeur D'Alene, ID
05.2025 - 11.2025
- Provided compassionate care and assistance to my mom in daily activities.
- Maintained cleanliness and organization of living spaces for optimal comfort.
- Assisted my mom with meal preparation, ensuring nutritional needs were met.
- Monitored my moms health, reporting changes to other relevant family members or professionals.
- Provided comfort care for my moms cancer, while monitoring medication doses and times.
Medication Technician
Feilds Senior Living
Spokane Valley, WA
01.2025 - 03.2025
- Administered medications to residents according to prescribed schedules and protocols.
- Monitored residents for adverse reactions and reported changes in health status.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Lead Medication Technician
Stonewall Residential Care
Spokane, WA
09.2024 - 01.2025
- Administered medications accurately and in accordance with safety protocols.
- Monitored patient reactions to medications and reported findings to healthcare professionals.
- Assisted and monitored bathing schedules while maintaining safety and efficiency.
- Provided meals and preparation for all residence, including special dietary needs.
Supervisor
Cornerstone Court
Spokane, WA
01.2024 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to residence families during challenging situations, offering guidance on counseling during difficult/stressful times.
- Maintained workplace safety by enforcing strict adherence to company policies and medical regulations.
- Conducted routine inspections to check quality and compliance with established specifications.
Lead Medication Technician
Fairwood Assisted Living
Spokane, WA
02.2023 - 01.2024
- Maintained medication inventory, ensuring timely restocking and compliance with regulations.
- Collaborated with nursing staff to coordinate patient care and medication schedules.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Assessed patients'' understanding of their prescribed medications regimen during routine followups.
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
Caregiver
Valley Residential Care
Spokane Valley, WA
04.2022 - 02.2023
- Assisted clients with daily living activities, promoting independence and dignity.
- Administered medications and monitored health conditions, ensuring compliance with care plans.
- Implemented safety protocols to maintain a secure environment for clients during facility visits.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Caregiver
Visiting Angels Home Care
Spokane, WA
05.2021 - 04.2022
- Administered medications as prescribed, monitoring client responses for any adverse effects.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
Lease Sales Representative
Open Eye
Liberty Lake, WA
06.2020 - 04.2021
- Developed and maintained strong client relationships to enhance lease agreement retention.
- Analyzed customer needs and provided tailored leasing solutions, boosting satisfaction rates.
- Coordinated lease transactions, ensuring compliance with company policies and regulations.
- Conducted market research to identify trends and inform strategic sales initiatives.
Customer Service Representative
Center Partners
Coeur D'Alene, ID
04.2019 - 06.2020
- Streamlined communication processes between departments to improve response times.
- Managed customer complaints with empathy, ensuring timely resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Personal Care Assistant
Self-employeed
Coeur D'Alene, ID
03.2015 - 07.2019
- Provided personalized assistance to clients, ensuring comfort and safety in daily activities.
- Monitored client progress, adjusting care strategies to enhance overall well-being and satisfaction.
- Advocated for clients' needs within the healthcare system, ensuring access to necessary resources and services.
Education
No Degree - Medical Assitant
Carrington College
Spokane Valley, WA09-2023
GED -
Post Falls High
Post Falls, ID08-1995
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Motel 6 Hotel
12.2025 - 01.2026
Personal Care Assistant
Self-employeed
05.2025 - 11.2025
Medication Technician
Feilds Senior Living
01.2025 - 03.2025
Lead Medication Technician
Stonewall Residential Care
09.2024 - 01.2025
Supervisor
Cornerstone Court
01.2024 - 09.2024
Lead Medication Technician
Fairwood Assisted Living
02.2023 - 01.2024
Caregiver
Valley Residential Care
04.2022 - 02.2023
Caregiver
Visiting Angels Home Care
05.2021 - 04.2022
Lease Sales Representative
Open Eye
06.2020 - 04.2021
Customer Service Representative
Center Partners
04.2019 - 06.2020
Personal Care Assistant
Self-employeed
03.2015 - 07.2019
No Degree - Medical Assitant
Carrington College
GED -
Post Falls High