Heidi Naylor
Salt Lake City,UT
Summary
Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
22
22
years of professional experience
Work History
Care Manager
Copper Creek Assisted Living
2020.02 - 2023.03
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
Receptionist
Lifetouch Portrait Studios
2001.04 - 2022.08
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Medication Care Manager
Sagewood At Daybreak
2018.03 - 2019.02
- Enhanced patient safety through diligent monitoring of potential drug interactions, side effects, and contraindications.
- Collaborated with healthcare providers to develop optimal medication regimens tailored to individual patient needs, resulting in improved outcomes.
Customer Service Representative
JetBlue Airlines
2004.04 - 2011.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
CNA - Nursing Assistance
CCCNA
Murray, UT02.2018
No Degree - Genral
BYU Hawaii
La'ie, HI06.2003
High School Diploma -
Bingham High School
South Jordan, UT06.2001
Skills
- Treatment Management
- Medical Chart Documentation
- Vital Sign Monitoring
- Medication Reviews
References
Trina Anderson (Manager)
(801) 792-3469
Brandi Barela (Manager)
(719) 367-1086
Isia Fenlaw (Co-Worker)
(385) 250-9334
Joshua McDonald (Character)
(385) 212-0506
Laura Hortmann (Character)
(801) 721-3741
Timeline
Care Manager
Copper Creek Assisted Living
2020.02 - 2023.03
Medication Care Manager
Sagewood At Daybreak
2018.03 - 2019.02
Customer Service Representative
JetBlue Airlines
2004.04 - 2011.01
Receptionist
Lifetouch Portrait Studios
2001.04 - 2022.08
CNA - Nursing Assistance
CCCNA
No Degree - Genral
BYU Hawaii
High School Diploma -
Bingham High School
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