Heidi Newlen-Glunt
Norton,OH
Summary
I am a recovering addict with twenty-three years of active addiction to speak from. I believe in the program of recovery and the many paths available to get there. I am passionate about client treatment and behavioral modification, as well as learning new ways to fight this disease. I seek out new treatment options and take classes and seminars when they are available to stay up-to-date with what's going on in the world recovery.
I have an active NPI number and Medicaid number as well as CPI training. Although I took 4 years off to raise my children I continued to volunteer in the community and facilities as well as updating my CDCA II.
Overview
8
8
years of professional experience
Work History
Case Management Specialist
Armada Recovery Center
Akron, OH
04.2024 - Current
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines medicaid and private insurance.
Residential Technician
CommQuest Services, Inc.
10.2018 - 07.2019
- My responsibilities consisted of the safety and wellbeing as well caring for the needs and wants of up to 16 clients (co-ed) at a time
- I was responsible for intake, admissions, assessments, and client inventory
- While I obtained my Preliminary CDCA in March of 2019, I began to run small groups and assisting in the overall operations of Intensive Outpatient Services.
Residential Technician
Arrow Passage Recovery
01.2017 - 02.2018
- During my employment, I was responsible for transporting, as well as supervising clients through the night.
Housekeeping Aide
Interval Brotherhood Home
11.2016 - 09.2017
- Maintaining the cleanliness of facilities and ensuring the clients had their personal needs met.
Education
CDCA II -
CEU Matrix
Norton, Ohio08.2022
Peer Support -
OHMAS
Akron, Ohio12.2016
Basic Education / GED -
North High school
Akron, Ohio12.2005
Skills
- Communication skills, Leadership, Documentation review, Addiction Advocacy
- Client Advocacy
- Data Collection
- Ethical Practice
- Discharge Documentation
- Patient Communication
- Admissions processes
- Client Needs Assessments
- Written and verbal communication
- Community Outreach
- Service planning
- Client meetings
- Onsite facility tours
- Staff Oversight
Timeline
Case Management Specialist
Armada Recovery Center
04.2024 - Current
Residential Technician
CommQuest Services, Inc.
10.2018 - 07.2019
Residential Technician
Arrow Passage Recovery
01.2017 - 02.2018
Housekeeping Aide
Interval Brotherhood Home
11.2016 - 09.2017
CDCA II -
CEU Matrix
Peer Support -
OHMAS
Basic Education / GED -
North High school