Ana Silva
San Antonio,TX
Summary
Experienced Case Manager with over eight years of dedicated service in the non-profit sector, specializing in working with children and families. Proven expertise in providing comprehensive support, managing high-profile cases, and coordinating with multidisciplinary teams to ensure the well-being and success of clients. Bilingual and passionate about making a meaningful impact through empathy, professionalism, and advocacy.
Overview
9
9
years of professional experience
Work History
Case Management Specialist
Compass Connections
San Antonio, TX
03.2025 - Current
- Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards.
- Independently coordinate referrals, service planning and documentation of services for assigned caseload.
- Accept crisis calls and provide support to families in crisis.
- Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families' needs are addressed through the best possible supports, and follow ups are conducted as needed.
- Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well-being of assigned children and families.
- Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
- 75% travel, including car, train, and flight transportation and overnight stays.
- Full-time
Bilingual Case Manager
Compass Connections
San Antonio, TX
06.2018 - 03.2025
- Maintained a case load in accordance with agency policies and procedures and licensing and contract standards.
- Maintained a minimum number of weekly contacts with children and families.
- Engaged and involved children and their sponsors in the casework process.
- Documented progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
- Compiled, prepared, submitted, and maintained accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
- Participated in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
- Coordinated referrals, service planning and documentation of services for assigned caseload.
- Acted as a liaison with stakeholders, including legal providers and immigration court.
- Full-time
Youth Development Specialist
The GEO Group
San Antonio, TX
07.2017 - 06.2018
- Assisted in the management of the resident's daily routine in a manner that promotes their growth and development.
- Interacted and supervised residents to ensure their safety and security.
- Conducted and documented head count / bed checks.
- Escorted residents between locations within the facility such as school, group rooms, and medical office.
- Provided guidance during morning hygiene, cleaning activities, group meetings and recreational activities.
- Full-time
Education
Master of Science - Social Work
The University of Texas At Arlington
Arlington, TX12-2027
Bachelor of Science - Social Work
Nelson University
Waxahachie, TX05-2026
Bachelor of Science - Church Ministry
Christ Mission College
San Antonio, TX12-2015
Skills
- Case Management
- Crisis Intervention
- Client Advocacy
- Documentation & Compliance
- Bilingual (English/Spanish)
- Team Leadership
- Problem-Solving
- Cultural Competency
Personal Information
Title: Case Management Specialist
PRACTICUM EXPERIENCE
Social Work Intern
Packard Law Firm 05/2025 to 08/2025
- Assisted clients with pending Social Security Disability cases by providing basic needs resources.
- Helped clients apply for SNAP, Medicaid, and other public benefits.
- Maintained case notes and documentation using spreadsheets.
- Researched local services for rental, utility, and medication assistance.
- Scheduled medical appointments and supported clients in coordinating care.
- Assisted clients in completing the MOL, work history, and work limitation forms.
Social Work Intern
Grand Challenges for Social Work01/2026 to 04/2026
- Conducted donor research and contributed to grant letters of inquiry.
- Supported national survey outreach, data verification, and professional interviews.
- Synthesized findings from research, interviews, podcasts and the Festival of Ideas.
Timeline
Case Management Specialist
Compass Connections
03.2025 - Current
Bilingual Case Manager
Compass Connections
06.2018 - 03.2025
Youth Development Specialist
The GEO Group
07.2017 - 06.2018
Master of Science - Social Work
The University of Texas At Arlington
Bachelor of Science - Social Work
Nelson University
Bachelor of Science - Church Ministry
Christ Mission College