Danelle Parks

• Provided administrative and communication support to case management team, ensuring accurate and timely processing of client cases to enhance service delivery
• Translate program requirements and community resources into clear information for clients and internal staff
• Maintain and audit case data to ensure compliance with quality standards and regulatory guidelines (HIPAA, OSHA)
• Prepare reports and documentation to support program tracking and decision-making
• Collaborated with vendors and state agencies to coordinate services and facilitate accurate information exchange for client support
• Served as primary point of contact for client inquiries via phone and email, delivering clear and supportive communication to improve client satisfaction
• Support process improvements by developing procedures for data organization and client information management
• Assist with special projects and internal initiatives led by leadership

• Developed and delivered clear communication to clients, physicians, and staff regarding clinic scheduling and medical documentation
• Prepared and organized materials for monthly clinics, ensuring accuracy and accessibility of information
• Managed high-volume communications, delivering responsive, client-focused support to enhance client satisfaction
• Maintained organized records and documentation, ensuring compliance and supporting operational efficiency
• Supported leadership with special projects and internal communications
• Coordinated meetings and logistics, streamlining office communications for improved collaboration
• Managed office budget to handle inventory, postage and vendor services.
• Developed and maintained filing systems for patient records and administrative documents.

• Crafted company-wide communications, including emails, presentations, and internal messaging, to enhance information dissemination and engagement.
• Supported employee onboarding and engagement initiatives, improving communication and readiness
• Coordinated events and special projects, ensuring clear communication and stakeholder alignment
• Oversaw executive communications, expense reporting, and scheduling, ensuring timely and accurate support for leadership.
• Collaborated with vendors and remote teams to ensure consistent messaging and execution
• Developed event themes and concepts, aligning with client expectations and branding.
• Managed vendor relationships, negotiating contracts and overseeing service delivery.
• Conducted site visits to assess venues for suitability and compliance with requirements.
• Produced detailed reports on event planning progress, timelines, budgets, and other relevant information to facilitate informed decision-making.
• Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
• Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
• Advocated and negotiated with insurance carriers on informal and formal offers
• Utilized web-based agency management system for case activity management, tasks, memos, etc.
• Generated status reports for management and agents.
• Monitored progress of cases and updated records in case management systems.
• Developed individual plans of care that address the unique needs of each client and their families.

Administered employee benefits programs and ensured compliance with regulations.

• Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
• Reviewed and updated benefits documentation, enhancing accuracy and clarity for employees.
• Responded to inquiries and provided guidance on benefits-related questions from employees.
• Maintained accurate records of employee benefit enrollments and terminations in payroll system databases.
• Conducted orientation sessions to explain the details of employee benefits packages to new hires.
• Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
• Processed claims and resolved issues related to health and life insurance benefits, ensuring timely support for employees.
• Resolved complex claims issues with law enforcement, private investigators and funeral homes by researching policy language, contract provisions and regulatory requirements