Heidi Nordstrom
Mandan,ND
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
17
17
years of professional experience
Work History
Account Technician II
Northern Dakota Department of HHS
Bismarck, ND
03.2024 - Current
- Responsible for processing accounts payable and receivable transactions.
- Analyze current processes to identify opportunities for efficiency improvements.
- Maintained accurate financial records of all transactions in the accounting system.
- Prepare daily deposit for the department.
- Process deposit wires and transfers.
Administrative Assistant
Department of Mineral Resources
Bismarck, ND
08.2023 - 03.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Prepared and prioritized calendars and correspondence.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Administrative Assistant
Mandan Dental Associates
Mandan, ND
10.2022 - 07.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Obtained scanned records and uploaded to database.
- Met incoming guests and clients, offering immediate assistance.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
Dental Receptionist
Ness Family Dentistry
Minot, ND
03.2021 - 07.2022
- Handled payment processing
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Answered office phone and emails to schedule appointments, and forward information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Trained employees on dental software.
- Determined needs of visitors and provided information or solutions.
- Processed payments and updated accounts to reflect balance changes.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Submitted claims to insurance companies.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
Owner/Operator
A Vintage Home
Minot, ND
09.2012 - 07.2022
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Assessed, optimized and elevated operations to target current trends.
- Set pricing structures according to market analytics and emerging trends.
- Identified client business and operational needs and introduced services to provide solutions.
- Constructed custom furniture and home decor pieces for residential homes and businesses with 100% customer satisfaction.
- Cut timber, panels and other wooden materials according to measured dimensions.
- Prioritized and organized tasks to efficiently meet deadlines.
- Contacted customers via social media to explore connections, offer services and cement relationships.
- Created presentation materials for sales, customer relations, and management purposes.
- Developed and significantly grew the business over an 8 year period.
Assistant Store Manager
Buckle
Minot, ND
06.2010 - 11.2012
Assistant Store Manager
American Eagle Outfitters, Inc
Minot, ND
06.2008 - 06.2010
Education
Associate of Arts - Business Fundamentals
University of Phoenix
Online10-2024
High School Diploma -
Magic City Campus
Minot, ND1998
General Education
Minot State University
Minot, NDSkills
- Credit card payment processing
- Clerical support
- Inbound and outbound calling
- Problem-solving abilities
- Customer Service
- Reliable and trustworthy
- Pleasant speaking voice
- Warm and cold call expertise
- Filing
- Data Entry
- Microsoft Excel, Word, Outlook
- Typing Proficiency
- Administrative Operations
- Internet Research
- Documentation and Recordkeeping
- Correspondence Writing
- 10-Key Proficiency
- Insurance Billing and Research
Timeline
Account Technician II
Northern Dakota Department of HHS
03.2024 - Current
Administrative Assistant
Department of Mineral Resources
08.2023 - 03.2024
Administrative Assistant
Mandan Dental Associates
10.2022 - 07.2023
Dental Receptionist
Ness Family Dentistry
03.2021 - 07.2022
Owner/Operator
A Vintage Home
09.2012 - 07.2022
Assistant Store Manager
Buckle
06.2010 - 11.2012
Assistant Store Manager
American Eagle Outfitters, Inc
06.2008 - 06.2010
Associate of Arts - Business Fundamentals
University of Phoenix
High School Diploma -
Magic City Campus
General Education
Minot State University